Tara Dorf
New Milford,USA
Overview
25
25
years of professional experience
Work History
OR Scheduler
Montefiore Nyack Medical Center
11.2024 - Current
- Coordinated scheduling for medical staff, optimizing patient care and resource allocation.
- Managed appointment systems using EMR software, ensuring accuracy and timely updates.
- Streamlined communication between departments to enhance operational efficiency and service delivery.
- Developed and implemented scheduling protocols, improving workflow consistency across teams.
- Trained new employees on scheduling processes and software, fostering team competency and performance.
- Analyzed scheduling data to identify trends, leading to improved utilization of clinical resources.
- Led initiatives to reduce appointment wait times, enhancing patient satisfaction and operational effectiveness.
- Collaborated with management to redesign scheduling strategies, aligning with organizational goals and priorities.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
- Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.
Patient Access Coordinator/Registrar
Montefiore Nyack Medical Center
08.2023 - 11.2024
- Act as the initial point of contact for patients in emergency or urgent situations, ensuring prompt and compassionate support.
- Monitor and maintain the hospital census to accurately track bed availability, patient placement, and overall facility capacity.
- Coordinate inpatient admissions—including urgent, emergent, and elective cases—in collaboration with physicians, nursing staff, and ancillary departments.
- Oversee patient registration processes, insurance verification, co-pay and deductible collection, and pre-certification requirements.
- Connect patients with financial counseling services to provide guidance on payment options and available resources.
Patient Access Manager
St. Joseph Medical Center
Paterson, NJ
08.2017 - 05.2021
- Directed and managed all patient admission and registration operations to ensure accuracy, efficiency, and service excellence.
- Supervised staff scheduling, training, and performance evaluations, fostering a high-performing and engaged team.
- Partnered with clinical teams to streamline patient flow, reduce wait times, and enhance overall patient experience.
- Maintained strict compliance with HIPAA regulations while ensuring accuracy, confidentiality, and integrity of patient records.
OR Scheduling Coordinator
Maimonides Hospital
07.2014 - 08.2017
- Coordinated and scheduled surgical procedures, managing daily OR schedules, equipment availability, and staff collaboration.
- Verified patient information, insurance, and physician orders to ensure accuracy and compliance.
- Served as liaison across surgical teams and provided patients with pre- and post-operative instructions.
- Optimized OR utilization by reducing delays and streamlining workflow.
- Coordinated complex scheduling for multi-disciplinary teams to optimize patient care delivery.
- Managed calendar systems and appointment software to enhance workflow efficiency.
- Collaborated with healthcare providers to streamline scheduling processes and reduce conflicts.
- Trained junior staff on scheduling protocols and best practices for operational excellence.
- Developed and implemented process improvements that enhanced accuracy in patient appointment management.
- Led initiatives to integrate new scheduling tools, improving overall system functionality and user experience.
- Analyzed scheduling data to identify trends, enabling proactive adjustments in resource allocation.
- Facilitated communication between departments to ensure seamless coordination of patient services and appointments.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
- Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
- Improved resource allocation by regularly reviewing staff skills, availability, and workload distribution.
- Streamlined communication between departments for improved schedule adherence and reduced conflicts.
- Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
- Coordinated training sessions for new hires, ensuring seamless integration into the team''s scheduling processes.
- Collaborated with other schedulers across different departments to share best practices for efficient coordination methods throughout the organization.
- Addressed and resolved scheduling issues promptly, minimizing disruptions to planned activities.
- Assisted in project planning meetings by providing insights on scheduling constraints and opportunities.
- Negotiated with suppliers to ensure timely delivery of resources, keeping projects on schedule.
Patient Access Manager
Maimonides Medical Center
Brooklyn, NY
07.2000 - 07.2014
- Directed high-volume admissions and registration operations, ensuring accuracy, efficiency, and service excellence.
- Managed staff scheduling, training, and supervision to support optimal team performance.
- Coordinated workflows among physicians, nurses, patients, and families to streamline care delivery.
- Ensured strict adherence to HIPAA regulations and confidentiality standards.
- Promoted a collaborative and positive work environment that enhanced staff engagement and patient satisfaction.
Education
High School Diploma - undefined
Lafayette High School
06.1999
Skills
- Over 10 years of experience in hospital operations and patient access management
- Proven strengths in organizational leadership, team coordination, and effective communication
- Expertise in patient registration, insurance verification, billing processes, and revenue cycle support
- Proficient in Epic EHR, ICD/CPT coding, and Microsoft Office Suite
- Adept at prioritizing tasks, managing multiple responsibilities, and maintaining composure in high-pressure environments
Timeline
OR Scheduler
Montefiore Nyack Medical Center
11.2024 - Current
Patient Access Coordinator/Registrar
Montefiore Nyack Medical Center
08.2023 - 11.2024
Patient Access Manager
St. Joseph Medical Center
08.2017 - 05.2021
OR Scheduling Coordinator
Maimonides Hospital
07.2014 - 08.2017
Patient Access Manager
Maimonides Medical Center
07.2000 - 07.2014
High School Diploma - undefined
Lafayette High School