Office Manager
CARLA M NIEVES DE DIAZ
HEALTH MD URGENT CARE
Agawam,MA
2
Languages
27
years of professional experience
Results-oriented Office Manager with a proven track record in customer service and office management. Expertise in scheduling coordination, administrative support, and enhancing operational efficiency.
Work History
Operations Manager
1 Month- Coordinated daily service operations to maintain consistent client support and staff coverage.
- Monitored compliance requirements and updated documentation to support regulatory readiness.
- Coordinated caregiver scheduling and adjusted workload distribution to meet shifting service demands.
- Reviewed incident reports and implemented corrective actions to improve service quality.
Office Manager
4 Years 3 Months- Coordinated patient scheduling and maintained accurate medical records for optimal service delivery.
- Streamlined administrative processes, improving response times and enhancing patient satisfaction.
- Managed daily office operations to ensure efficient workflow and adherence to protocols.
- Oversaw inventory management, ensuring adequate supplies for clinical staff and reducing waste.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Program Director
14 Years 4 Months- Developed and implemented program strategies to enhance community engagement and service delivery.
- Led cross-functional teams to streamline operations and improve program effectiveness.
- Managed budgets and resource allocation to ensure optimal utilization of funding.
- Established partnerships with local organizations to expand service offerings and outreach efforts.
- Conducted training sessions for staff to enhance skills and promote best practices in program execution.
- Facilitated stakeholder meetings to gather feedback and align program goals with community needs.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Monitored program performance to identify areas for improvement.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Education
OFFICE SUPPORT CUSTOMER SERVICE - Business Administration
Skills
Office management
Calendar management
Customer service
Office administration
Administrative support
Data entry
Calendar coordination
Payroll processing
Clerical support
Mail handling
Staff management
Staff supervision
Event planning
Team leadership
Staff oversight
Employee relations
Recruitment
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Operations Manager
Alpha Care Services
10.2026 - CurrentRead More
Office Manager
HEALTH MD URGENT CARE
08.2022 - CurrentRead More
Program Director
Gandara Center
11.1999 - 03.2014Read More
HOLYOKE COMMUITY COLLEGE
OFFICE SUPPORT CUSTOMER SERVICE from Business Administration
Read More