Carla Maria De La Cruz
Brooklyn,NY
Summary
Im a highly organized and self motivated professional with over 10+ years of experience in retail offering excellent customer service, Efficiency, communication skills, leadership and team player skills with room for growth.
Overview
13
13
years of professional experience
Work History
Sales Associate
Walgreens
Brooklyn, NY
02.2022 - 11.2024
- Collaborated with team members to maintain accurate product inventory levels throughout the store.
- Assisted in implementing promotional displays to drive customer interest and sales growth.
- Monitored sales trends, providing feedback to management on customer preferences and stock needs.
- Managed inventory levels by restocking shelves to ensure product availability.
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product-related concerns. Facilitated communication between customers and service teams.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Supervisor
Uniqlo USA, LLC
Manhattan, NY
11.2015 - 02.2021
- Oversaw operations for two departments, including operations service center and men/women clothing department, ensuring seamless product information dissemination and customer service excellence.
- Oversaw diverse customer service and administrative functions to expedite issue resolution.
- Managed and documented end-of-day cash flow processes for entire store operations.
- Developed employee daily and weekly schedules to ensure equitable distribution of workload across departments.
- Assisted customers with inquiries in person and over the phone. Addressed questions regarding merchandise pricing and shipping. Provided information on sales, promotions, and inventory availability.
Merchandise Associate
Wildlife Conservation Society
Bronx, NY
04.2014 - 10.2014
- Maintained organized merchandise displays to enhance customer engagement and shopping experience.
- Processed inventory shipments efficiently, ensuring timely stock availability on sales floor.
- Engaged with customers to provide product knowledge and address purchase inquiries.
- Improved product placement based on customer feedback, driving increased sales and satisfaction.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Finalized and reconciled cash registers at end of shifts.
Cashier/Sales Associate
Marshalls
Brooklyn, NY
02.2012 - 01.2013
- Processed customer transactions swiftly, maintaining accuracy and attention to detail.
- Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
- Organized merchandise displays to enhance the shopping experience and promote sales.
- Maintained the cleanliness and organization of the checkout area for efficiency.
- Trained new cashiers on best practices for customer engagement and transaction handling.
- Restocked and organized merchandise in front lanes.
Education
Accounting And Finance
Brooklyn College
Brooklyn, NY04.2026
Associate's degree - Business Management
Globe Institute of Technology
Manhattan, NY06.2016
Skills
- Communication skills
- Leadership skills
- Attention to detail
- Creativity
- Results driven
- Team player
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
Languages
English - Expert
Spanish - Expert
Additional Information
Authorized to work in the US for any employer
Timeline
Sales Associate
Walgreens
02.2022 - 11.2024
Supervisor
Uniqlo USA, LLC
11.2015 - 02.2021
Merchandise Associate
Wildlife Conservation Society
04.2014 - 10.2014
Cashier/Sales Associate
Marshalls
02.2012 - 01.2013
Accounting And Finance
Brooklyn College
Associate's degree - Business Management
Globe Institute of Technology