Overview
Work History
Education
Skills
Timeline
Generic

Carlandria Allen

Birmingham,AL

Overview

12
12
years of professional experience

Work History

Behavior Technician

Hillcrest Behavioral Hospital
05.2013 - Current
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
  • Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
  • Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
  • Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
  • Worked as part of collaborative team to address changing needs of children and families.
  • Assessed client progress regularly, adjusting intervention strategies as needed to ensure continued growth and development.

Sales Associate

Walmart
04.2021 - 11.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Customer Service Representative

Spectum
01.2018 - 11.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Associate Of Applied Business - Business Administration And Management

Wallace State Community College
Hanceville, AL

Skills

  • Active listening
  • Data collection
  • Documentation skills
  • Prompting and fading strategies
  • Social skills development
  • Positive reinforcement
  • Report writing
  • Precision teaching methods
  • Social skill development
  • Self-management strategies
  • Collaboration with multidisciplinary teams

Timeline

Sales Associate

Walmart
04.2021 - 11.2024

Customer Service Representative

Spectum
01.2018 - 11.2021

Behavior Technician

Hillcrest Behavioral Hospital
05.2013 - Current

Associate Of Applied Business - Business Administration And Management

Wallace State Community College

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Carlandria Allen