Carl Anthony Ramos
Sylmar,CA
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
2025
2025
years of professional experience
Work History
Call Center Customer Service Representative
Viking Cruises
02.2022 - 03.2024
- Responded to new and returning client requests for products, services, and company information.
- Promoted superior experience by addressing client concerns, demonstrating empathy, and resolving problems swiftly.
- Helped large volume of clients every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
Medical Biller
St. Anthony Medical Transportation
01.2019 - 02.2022
- Posted payments and collections on regular basis.
- Adhered to established standards to safeguard patients' health information.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Filed and updated patient information and medical records.
- Prepared billing statements for patients and verified correct diagnostic coding.
On-Site Service Representative
Wanderlust Creamery
2018 - 03.2020
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Education
GED -
North Valley Occupational Center
Mission HillsSkills
- Call handling
- Written and oral communication
- Client relationship management
- Database management
- Problem-solving
- Customer support
- Team collaboration
- Multitasking and organization
- Professional phone voice
- Customer correspondence
- Documentation and reporting
- Data entry
Timeline
Call Center Customer Service Representative
Viking Cruises
02.2022 - 03.2024
Medical Biller
St. Anthony Medical Transportation
01.2019 - 02.2022
On-Site Service Representative
Wanderlust Creamery
2018 - 03.2020
GED -
North Valley Occupational Center