CARLA OLIVEIRA
Brockton,Ma
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Experienced in screening people, belongings, and shipments for contraband and hazardous materials. Proficient in conducting close personal searches as well as using tools such as security wands.
Overview
6
6
years of professional experience
1
1
Certification
Work History
TSA Agent
Department of Homeland Security
12.2023 - Current
- Demonstrated vigilance in monitoring surveillance systems for suspicious activities within airport premises.
- Improved overall safety with effective communication and collaboration among team members.
- Led informative presentations to educate travelers about TSA policies and requirements prior to screenings.
- Assisted in deterring potential threats by performing regular and random security checks.
- Prevented unauthorized access to secure areas by verifying credentials for airport personnel and contractors.
- Utilized analytical skills effectively while reviewing x-ray images, accurately detecting any possible threat objects or discrepancies.
- Maintained compliance with TSA regulations, ensuring adherence to strict security protocols.
- Assisted passengers with disabilities or special needs, ensuring their comfort and safety throughout the screening process.
- Participated in ongoing training sessions, staying up-to-date on the latest transportation security procedures and technologies.
Direct Care Worker
Road To Responsibility Inc
02.2020 - 12.2023
- Maintained records of services performed and condition of patients
- Followed infection control and safety policies and guidelines
- Responded promptly and positively to client requests for assistance
- Participated in crisis intervention and de-escalation procedures
- Administered medications to patients based upon physician or nurse guidelines
- Drove motor vehicles to transport clients to physicians' offices or outings
Cashier
Market Basket
01.2019 - 01.2020
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Provided efficient and courteous service to customers
- Provided excellent customer service by greeting customers and offering assistance
- Resolved and de-escalated issues to address customer concerns
- Followed all safety protocols while handling money
- Verified that customers are of legal age to purchase restricted items
Shift Leader
Little Caesars
09.2018 - 01.2020
- Complied with company standards and policies, setting example for team members
- Worked cooperatively with teams to accomplish business goals and objectives
- Maintained clean and secure operating environment, driving safety and well-being of employees on shift
- Managed store closing and opening procedures to ensure safety and security
- Managed inventory levels and minimized loss, following company systems and guidelines
Education
Associate In Science (A.S.) - Nursing
Massasoit Community College
Brockton, Ma01.2017
High School Diploma - Relevant Coursework, JROTC, Nursing, Business
Brockton High School
Brockton, Ma06.2016
Skills
- Case Management
- Behavior Redirection
- Sanitizing Surfaces
- Specimen Collection
- Safety Procedures
- Incident Reporting
- Daily Logs
- Multi-Tasking and Prioritization
- Basic First Aid
- Public Safety Awareness
- Passenger Screening
- Baggage Inspection
- Advanced Threat Detection
- Integrity and Honesty
- Security breach management
- Critical Thinking
Certification
- Map Certified
- CPR Certified
- Water Safety for Parents and Caregivers
Awards
- Leader award from JROTC
- Worker of the month few times
- Student of the month
References
References available upon request
Timeline
TSA Agent
Department of Homeland Security
12.2023 - Current
Direct Care Worker
Road To Responsibility Inc
02.2020 - 12.2023
Cashier
Market Basket
01.2019 - 01.2020
Shift Leader
Little Caesars
09.2018 - 01.2020
Associate In Science (A.S.) - Nursing
Massasoit Community College
High School Diploma - Relevant Coursework, JROTC, Nursing, Business
Brockton High School
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