Summary
Overview
Work History
Education
Skills
Websites
Honors And Awards
Leadership Activities And Volunteer Experience
Timeline
Generic

Carlaye Dillard

Dover,Delaware

Summary

Dynamic and results-driven professional with experience as a Crew Member at Auntie Anne's Pretzels, where I enhanced customer satisfaction through active listening and problem-solving skills. Proven ability to foster team collaboration and apply critical thinking to improve service efficiency, contributing to a notable reduction in client wait times. Flexible hard worker ready to learn and contribute to team success.

Overview

4
4
years of professional experience

Work History

Member Advocate

Club/Organization Name
Dover, Delaware
01.2023 - Current
  • Joined the Women's Senate, where they perform community service and we gather as a group to discuss women's empowerment and carry out campus-related activities.
  • Additionally, since psychology is my field of study, I joined the psychology club, which hosts events and activities connected to psychology that will help me learn and develop.

Crew Member

Auntie Anne's Pretzels
Dover, Delaware
04.2021 - Current
  • Created a friendly and stimulating environment for consumers by utilizing social interaction psychology concepts like active listening and positive reinforcement, which increased customer satisfaction by 25%.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Served food quickly for positive guest experiences.
  • Utilized cognitive psychology strategies including effective multitasking and memory recall to hurry up order processing and improve service speed, resulting in a 15% reduction in client wait times.
  • By using psychologically based reason techniques like goal-setting and positive reinforcement to enhance efficiency and collaboration, employee productivity rose by 20%.
  • Did a project on wanting to become school psychologist and received many positive feedbacks from my classmates.

Fellow

The Braven Accelerator
Dover, Delaware
01.2023 - 04.2023
  • Develop(ed) workforce skills such as leadership, operating and managing, communicating and networking, working in teams, and problem solving by completing a 14-week leadership and professional development course.
  • Design(ed) a career roadmap by engaging in a 7-step process that required self-assessment and reflection, as well as role investigation and evaluation to determine the steps required to achieve career goals.
  • Traveled to Wilmington, Delaware, to support Governor Alex Hackett and to encourage voters to support him in order to bring about positive change in the city.
  • Contributed clothing, toys, and socks to a charity that supports those in need.

Education

Some College (No Degree) - Psychology

Delaware State University
Dover, DE
05-2027

High School Diploma -

Dover High School
Dover, DE
06-2023

Skills

  • Active listening
  • Team collaboration
  • Critical thinking
  • Behavioral observation
  • Emotional intelligence
  • Empathy
  • Problem solving

Honors And Awards

I currently have the inspire and Gap scholarship for the 4 years I will be here.

Leadership Activities And Volunteer Experience

  • The Braven Accelerator, Dover, Delaware, Fellow, 01/01, 04/01, Developed workforce skills such as leadership, operating and managing, communicating and networking, working in teams, and problem solving by completing a 14-week leadership and professional development course., Designed a career roadmap by engaging in a 7-step process that required self-assessment and reflection, as well as role investigation and evaluation to determine the steps required to achieve career goals., Traveled to Wilmington, Delaware, to support Governor Alex Hackett and to encourage voters to support him in order to bring about positive change in the city., Contributed clothing, toys, and socks to a charity that supports those in need.
  • Club/Organization Name, Dover, Delaware, 01/01, Joined the Women's Senate, where they perform community service and gather as a group to discuss women's empowerment and carry out campus-related activities., Additionally, since psychology is my field of study, I joined the psychology club, which hosts events and activities connected to psychology that will help me learn and develop.

Timeline

Member Advocate

Club/Organization Name
01.2023 - Current

Fellow

The Braven Accelerator
01.2023 - 04.2023

Crew Member

Auntie Anne's Pretzels
04.2021 - Current

Some College (No Degree) - Psychology

Delaware State University

High School Diploma -

Dover High School