CARLDASHION AGGISON
Houston,Texas
Summary
Dedicated support professional with extensive experience addressing client needs, and resolving inquiries promptly and effectively. Proficient in managing client interactions, troubleshooting issues, and ensuring customer satisfaction. Skilled in utilizing various software tools and systems to streamline support processes. With a background in healthcare, I bring a deep sense of compassion and empathy, which allows me to genuinely connect with and understand others.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Client Support Analyst
Nelnet Student Loan Services
Houston, Texas
10.2022 - 03.2025
- Researched, identified and responded to client inquiries expeditiously, providing reactive and proactive customer support.
- Documented customer interactions in ticketing system for tracking purposes.
- Created reports on customer service metrics for management review.
- Worked closely with product development and quality assurance teams to serve as voice of customer (VOC) internally and drive resolution of issues.
Billing Technician/ Sales Accountant
Xerox
Houston, Texas
05.2019 - 03.2021
- Responded promptly to customer inquiries via phone or email regarding billing issues or questions.
- Maintained accurate records of all payments received and posted them to the appropriate accounts.
- Provided training to new staff members on company policies related to billing procedures.
- Compiled financial statements for review by supervisors or managers on a regular basis.
Medical Assistant
Westchase Health Clinic
Houston, Texas
03.2017 - 02.2019
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
- Performed preliminary physical tests, such as taking blood pressure, weight, and temperature, while accurately recording results in the patient history summary.
- Scheduled appointments and surgery arrangements via phone and email.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Education
Associate of Arts - Business Management
Delgado
New Orleans, Louisiana03.2020
NRCMA - Medical Assistant
College of Health Care Professionals
Houston, Texas02.2015
High School Diploma -
Alief Taylor High School
Houston, Texas05.2013
Skills
- Customer support
- Ticketing systems
- Data analysis
- Technical troubleshooting
- Software troubleshooting
- Support inquiry assistance
- Billing inquiries
- Medical Coding and Billing
- E clinical software
- Type 65 WPM
Certification
- CPR Certified
- AAMA
Timeline
Client Support Analyst
Nelnet Student Loan Services
10.2022 - 03.2025
Billing Technician/ Sales Accountant
Xerox
05.2019 - 03.2021
Medical Assistant
Westchase Health Clinic
03.2017 - 02.2019
Associate of Arts - Business Management
Delgado
NRCMA - Medical Assistant
College of Health Care Professionals
High School Diploma -
Alief Taylor High School
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