Casey Craig
Jacksonville,FL
Summary
Highly motivated multimedia communications professional with a proven track record developing engaging content. Adept at managing multiple creative projects while producing successful outcomes.
Overview
5
5
years of professional experience
Work History
Client Support Analyst
Forcura
01.2024 - 03.2025
- Developed a strong knowledge base to assist clients in troubleshooting various technical challenges in the web and mobile applications
- Acted as a liaison between clients and product development team
- Utilized time-management and problem solving
- Tackled customer service inquiries with strong PC and technical application skills
- Delivered friendly and customer service
- Handled sensitive data responsibly by adhering strictly to HIPAA/privacy policies and industry regulations.
News Producer
News4Jax
03.2023 - 01.2024
- Produced compelling stories and graphics for the 430AM and 6AM morning show broadcasts and weekend morning 6-10AM shows
- Wrote social media posts, web articles, and sent out mobile push alerts for breaking stories and safety alerts
- Works under tight deadlines in a fast-paced environment
- Addressed media inquiries from viewers and other local media
- Arranged interviews for our weekend morning shows
Associate Producer
Action News Jax
09.2022 - 04.2023
- Produced copy and graphics for morning show broadcasts
- Coordinated with anchors and other producers to ensure consistent and quality content was broadcast and posted on web
- Proofread additional broadcasts before airing
Copywriter (Freelance Contract)
Connect Agency
01.2022 - 07.2022
- Wrote advertising copy for online content, adhering to clients' specific requests and brand identity
- Customized brand message to reach and capture target audience interest and drive engagement.
- Worked closely with the creative department to execute successful blogs and campaigns using SEO and carefully crafted taglines.
- Monitored performance of copywriting campaigns and analyzed data to identify areas of improvement.
Journalist
Folio Weekly
07.2020 - 11.2021
- Pitched engaging local and state-level stories to editorial to run in our digital and print issues.
- Edited and proofread articles to achieve peak accuracy and quality
- Worked alongside Creative to review the visual publication and social media content using Adobe Editor and Canva
- Conducted thorough fact-checking of all written materials, maintaining the integrity of published content.
- Utilized social media to engage readers and promote content.
Education
Double Bachelors - English, Sociology
University of North Florida
Jacksonville, FL12.2019
Skills
- Copywriting
- SEO tools
- Digital Media
- Content Creation
- Social Media Management
- Application Support
- Customer Service
- Journalism
- Social Media Marketing
- Communication Strategy
- Press Release Writing
- Marketing & Data Analysis
- Editing
- Event Management
- Client Relationship Building
Timeline
Client Support Analyst
Forcura
01.2024 - 03.2025
News Producer
News4Jax
03.2023 - 01.2024
Associate Producer
Action News Jax
09.2022 - 04.2023
Copywriter (Freelance Contract)
Connect Agency
01.2022 - 07.2022
Journalist
Folio Weekly
07.2020 - 11.2021
Double Bachelors - English, Sociology
University of North Florida
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