Isabel Kubler
Manlius
Summary
Diligent professional with a robust background in client support and problem resolution, consistently delivering effective solutions to client inquiries and significantly enhancing overall customer satisfaction. Proven ability to communicate clearly and analyze complex issues, fostering strong relationships with clients and ensuring efficient fulfillment of their needs. Committed to leveraging expertise in a dynamic environment to drive exceptional service outcomes and contribute to organizational success.
Overview
6
6
years of professional experience
Work History
Client Support Analyst
Loretto
Syracuse, NY
04.2024 - 08.2025
- -Installed, troubleshooted, and repaired PC hardware and software applications.
- - Supplied new devices and peripherals through eRequester via multiple vendors (Dell, CDW)
- - Researched and resolved hardware and software problems
- - Managed tickets via ManageEngine ServiceDesk
- - Managed devices via SCCM and Intune
Level 1 Support Technician
Plan First Technologies Inc.
Cortland, NY
12.2021 - 07.2022
- - Provided remote technical support via managed services portal
- - Remotely managed and monitored server activity via Ninja
IT Support Assistant
Cornell University
Ithaca, NY
10.2020 - 04.2021
- - Supported clients via phone, email, ticketing system, and Zoom
- - Provided remote technical support via Zoom
- - Installed new devices for staff by utilizing device imaging, hardware repair, and software installation skills
Technician I
Guthrie Cortland Medical Center
Cortland, NY
11.2019 - 05.2020
- - Assisted staff with tech support inquiries such as password resets and Active Directory account management.
- - Hardware repair and deployment, device imaging.
Education
Associate’s in Applied Sciences - Computer Information Systems
Tompkins Cortland Community College (TC3)
Skills
- Software troubleshooting
- Issue escalation
- Professional demeanor
- Interpersonal and written communication
- Client service excellence
- Teamwork
Timeline
Client Support Analyst
Loretto
04.2024 - 08.2025
Level 1 Support Technician
Plan First Technologies Inc.
12.2021 - 07.2022
IT Support Assistant
Cornell University
10.2020 - 04.2021
Technician I
Guthrie Cortland Medical Center
11.2019 - 05.2020
Associate’s in Applied Sciences - Computer Information Systems
Tompkins Cortland Community College (TC3)