Carl Dela Cruz
Norfolk,VA
Summary
Adaptable and enterprising professional who takes pride in providing excellent customer service and creating memorable experiences for customers. I pride myself on maintaining focus in a positive attitude delivering exceptional customer service in a high-intensity work environment. Consistently recognized for hard work, attention to detail, and goal achievement. I have excellent interpersonal communication skills with a focus on customer satisfaction.
Overview
6
6
years of professional experience
Work History
Shift Lead, ACE Trainer, Waiter
Topgolf
06.2017 - Current
- Cultivated rapport with individuals to optimize project goals and output, resolve complex problems, and deliver innovative improvement strategies.
- Kept employees operating productively and working on tasks to meet business and customer needs.
- Trained and mentored over 50 employees to maximize team performance and productivity.
- Completed performance evaluations to identify weaknesses and develop improvement strategies.
- Remained composed when interacting with challenging clients or during hectic shifts that required managing multiple tables of 10 or more people.
- Maintained customer satisfaction while minimizing possible complaints by offering thoughtful solutions.
- Delivered superior training and leadership to boost team member performance exceeding weekly sales targets by 10-15%.
- Retained customer pleasure by clarifying questions about orders and specialty items.
- Collaborated with multiple departments to facilitate prompt and accurate products for the consumer.
Project Manager
Private Residence
03.2017 - Current
- Developed and implemented projects plans while monitored performance to ensure successful execution.
- Verified quality of deliverables and conformance to specifications before implementing projects.
- Maintained open communication by presenting regular updates on project status to tenants.
- Manage costs by coordinating material procurement and required services for projects.
- Analyzed project performance data to identify areas of improvement within an annual basis.
Education
Associate of Science - Mechanical Engineering Technology
Old Dominion University
Norfolk, VA05.2018
High School Diploma -
Granby High School
Norfolk, VA06.2015
Skills
- Exceptional problem-solving skills
- Adept in conflict resolution involving team members
- Energetic and goal-oriented
- Excellent math skills and strong analytical ability
- Strong passion for customer satisfaction
- Exemplary customer service skills
- Proficient in software applications such as Microsoft Office System, AutoCAD, and GIS Systems
- Exposure to multicultural / International communities; advocates for diversity and inclusion
- Demand Fulfillment
Timeline
Shift Lead, ACE Trainer, Waiter
Topgolf
06.2017 - Current
Project Manager
Private Residence
03.2017 - Current
Associate of Science - Mechanical Engineering Technology
Old Dominion University
High School Diploma -
Granby High School
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