Carlee Christiansen
North Fort Myers
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
The UPS Store Inc.
Lehigh Acres
08.2024 - 07.2025
- Resolved customer inquiries and complaints promptly to enhance satisfaction.
- Processed orders and returns efficiently while adhering to company guidelines.
- Documented customer interactions in management system for accurate tracking.
- Maintained up-to-date knowledge of company products and services for effective support.
- Trained new employees on customer service protocols to ensure consistency.
- Demonstrated professionalism in stressful situations, effectively diffusing tension.
- Assisted customers by providing detailed product information and support.
Restaurant Hostess
The BoatHouse 31
North Fort Myers
06.2023 - 07.2024
- Streamlined table turnover by promptly welcoming and seating guests.
- Managed reservation system to optimize seating efficiency.
- Handled guest inquiries and resolved minor issues swiftly.
- Maintained cleanliness and organization of front host area.
- Provided menus and described daily specials to guests.
- Answered phone inquiries to schedule reservations, record takeout orders, and address service questions.
- Resolved customer complaints professionally while fostering positive interactions.
- Greeted customers and escorted them to tables efficiently.
Education
High School Diploma -
North Fort Myers High
North Fort Myers, FL05-2025
Some College (No Degree) - Medical Technology
Florida SouthWestern State College
Fort Myers, FLSkills
- Customer service
- Problem resolution
- Effective communication
- Team collaboration
- Calm demeanor
- High-energy attitude
- Time management
- Customer consulting
- Retail marketing
Timeline
Customer Service Representative
The UPS Store Inc.
08.2024 - 07.2025
Restaurant Hostess
The BoatHouse 31
06.2023 - 07.2024
High School Diploma -
North Fort Myers High
Some College (No Degree) - Medical Technology
Florida SouthWestern State College
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