CARLEE GILES
Naples
Summary
With six years of hands-on experience in the Derm/aesthetic industry, blending clinical expertise with a strong background in cosmetic sales and procedure management. I am a dedicated and highly organized professional with proven experience in front office management, medical assistance, and esthetic practice coordination. Skilled in patient care, administrative support, and compliance with healthcare regulations, I excel at swiftly addressing day-to-day challenges, optimizing expense management, and upholding rigorous compliance standards.
My strong communication and multitasking abilities have consistently translated into enhanced patient satisfaction and robust sales performance. I manage and execute a range of cosmetic procedures—including injectables, dermal fillers, and laser treatments—while leading sales initiatives that drive practice growth and deliver superior patient care.
Overview
6
6
years of professional experience
Work History
Clinical Manager
Riverchase Dermatology
Naples
01.2023 - Current
- Coordinated and provided comprehensive training programs for employees..
- Monitored and controlled expenses related to medical/office supplies and patient care
- Supervised office workflow, ensuring timely and efficient task completion
- Managed employee schedules and PTO approvals in the time & attendance system
- Maintained a welcoming and organized office
- Employee training and development
- Conflict resolution and problem-solving
- Office workflow management
- Front and back office administration and supervision
- Insurance verification and billing compliance
- Patient scheduling and coordination
- Electronic Medical Records (EMR) management
- Prescription processing and patient follow-ups
- Esthetic treatment education and product promotion
- Event planning and office marketing
- In-depth knowledge of facial aesthetics products including Allergan, Galderma, Revance, and Merz.
- • Ability to differentiate product offerings through technical expertise and procedural know-how
- Understanding the inner workings of physician practices and marketing within a healthcare setting
- • Leveraging general marketing principles to support business development initiatives
- Educated clients on benefits of products with full consultation and cosmetic application.
- Proficient in consultative selling techniques to meet or exceed sales targets• Successful implementation of marketing strategies tailored for the healthcare environment
Medical assistant
Riverchase Dermatology
01.2021 - 01.2023
- Assisted healthcare providers with patient care, including surgical and cosmetic procedures
- Reviewed and updated patient medical histories
- Maintained accurate documentation in EMR systems
- Processed prescriptions and conducted patient follow-ups
- Educated and quoted patients on esthetic treatment plans and skincare products
Front desk supervisor
Riverchase Dermatology
01.2019 - 01.2021
- Train, mentor, and evaluate front desk staff to maintain high performance standards
- Scheduled appointments and managed patient inquiries
- Collaborated with marketing specialists to promote esthetic treatments
- Organized and attended office events to enhance practice visibility
- Oversee collection of patient payments, co-pays, and outstanding balances
- Address and resolve patient inquiries, complaints, and concerns promptly
Education
High School -
NAPLES HIGH SCHOOL
01.2012
Skills
- Employee training and development
- Conflict resolution
- Office workflow management
- Front and back office administration
- Insurance verification
- Billing compliance
- Coordination
- Electronic Medical Records (EMR) management
- Prescription processing
- Patient follow-ups
- Esthetic treatment education
- Product promotion
- Event planning
- Office marketing
- Marketing strategies
- Budget management
Languages
English
Personal Information
Willing To Relocate
References upon request
Timeline
Clinical Manager
Riverchase Dermatology
01.2023 - Current
Medical assistant
Riverchase Dermatology
01.2021 - 01.2023
Front desk supervisor
Riverchase Dermatology
01.2019 - 01.2021
High School -
NAPLES HIGH SCHOOL