Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carlee Leitheiser

Mora,MN

Summary

Hi there! I am looking for a full or part time position. I bring excellent skills in customer service, billing, insurance, data entry, good with kids, and experienced in crisis situations. I am always eager to learn more!


I look forward to meeting you!

Overview

10
10
years of professional experience

Work History

Delivery Driver

DoorDash -
08.2018 - Current


  • 1-855-431-0459
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Maintained accurate financial records by collecting and documenting timely and past-due customer payments.
  • Verified daily deliveries against shipping instructions before delivering to customers.
  • Delivered packages to customer doorsteps and business offices.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.

Front Desk Receptionist

Lakeland Mental Health Services
09.2021 - 03.2023
  • 1-218-233-7524
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Organized, maintained and updated information in computer databases.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collected deposits, fees, and payments.
  • Verified Insurance ahead of appointment dates
  • Confirmed legal documentation such as guardianship, custody, releases for treatment centers and hospitals are up to date.

Valuation Solutions Representative

Van Wagenen Financial Services
10.2016 - 08.2018
  • 1-952-833-9100
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Trained new personnel regarding company operations, policies and services.
  • Cross-trained and backed up other customer service managers.
  • Updated each file with phone conversations, reference numbers, and links.
  • Reviewing insurance contracts regarding coverage, dates, and correct signatures/ listed approved names.
  • Operating both inbound and outbound calls through the day, leaving clear approved voicemails.
  • Using extra time to do assigned side projects

Receptionist

Facial Plastic Surgeons
03.2016 - 10.2016
  • 1-952-835-5665
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Opened the office every morning.
  • Checking our patients by handling payments the setting up follow-up appointments.
  • Calling leads to set up appointments based on insurance or personal needs and/ or follow-ups.

Certified Nursing Assistant

Bethany Homes
05.2014 - 03.2016
  • 1-701-239-3000
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Making detailed daily documentation through a charting system.
  • Connecting to residents as this is now their home whether that was temporary or not.

Education

Associate of Science - Radiologic Technology

Rasmussen College
Lake Elmo, MN
03.2025

High School Diploma -

Central Cass High School
Casselton
03.2012

Skills

  • Upbeat and Positive Personality
  • Attention to Detail
  • Documentation and Reporting
  • Highly Experienced in Creative Problem Solving (De-escalation Techniques, Interpersonal Skills)
  • Data Entry and Maintenance
  • Familiar with Word, Excel, Mitel (Phone system), Zoom, Apps and more!
  • Multi-Line Telephone Systems

Timeline

Front Desk Receptionist

Lakeland Mental Health Services
09.2021 - 03.2023

Delivery Driver

DoorDash -
08.2018 - Current

Valuation Solutions Representative

Van Wagenen Financial Services
10.2016 - 08.2018

Receptionist

Facial Plastic Surgeons
03.2016 - 10.2016

Certified Nursing Assistant

Bethany Homes
05.2014 - 03.2016

Associate of Science - Radiologic Technology

Rasmussen College

High School Diploma -

Central Cass High School

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Carlee Leitheiser