Carleen Kadunce
Collegeville,US
Summary
Strategic [Job Title] with [Number] years of experience leading and overseeing [Type], [Type] and [Type] business activities. Strong history of devising precise and targeted business operations plans, managing [Type] areas, reviewing performance and driving change. Forward-thinking leader with expertise in setting goals, quality standards, [Type] and [Type] while leading quick and efficient attainment of objectives.
Experienced Food Service Manager with a proven ability to manage all facets of food service operations. Proficient in staff supervision, inventory management, and budget control to optimize efficiency and profitability. Skilled in upholding stringent standards of food quality, safety, and customer satisfaction. Adept leader capable of inspiring and guiding teams to hit goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Dietary Services
Genesis Healthcare Corporation
West Reading, PA
10.2023 - Current
- All kitchen staff was hired and managed by me
- Conducted regular inspections of preparation and storage equipment to evaluate and maintain performance for cost-effective and safe operations
- Inspired employees to work at their highest levels of efficiency and quality
- Was in charge of overseeing food preparation and ensuring that safety protocols were followed
- Established and enforced performance and service standards to maintain a consistent, high-quality environment dedicated to customer satisfaction
- Kept the kitchen clean and sanitary by following proper procedures and cleaning surfaces and equipment on a regular basis
- Maintained high food quality standards by reviewing shipments, overseeing preparation, and monitoring food safety
- Taught employees proper cooking techniques, as well as safety rules and productivity strategies
- Increased quality assurance by performing frequent line checks.
Director of Dietary Services
Towne Manor West
Norristown, Pennsylvania
06.2021 - 07.2022
- Provided oversight of patient and resident tray line operations including meal delivery systems and resident satisfaction surveys.
- Resolved customer complaints regarding food quality or service issues promptly and professionally.
- Developed and implemented policies, procedures, and standards for the dietary department.
- Participated in budget development and tracking processes for the dietary services department.
- Scheduled staff hours based on operational needs while ensuring labor costs stayed within budget parameters.
- Implemented strategies for minimizing waste through careful portion control practices.
- Ensured compliance with all applicable regulations related to food service operations.
General Manager
Sodexo
Laureldale, PA
04.2017 - 06.2021
- Scheduling and payroll
- Resolve customer issues to ensure all customers are satisfied
- Enhanced operational success through effective staffing, strong training, adherence to food safety and sanitation regulations and well-timed customer service
- Monitored equipment and food inventory worth $[Number] and purchased all supplies
- Overseeing of cleaning and maintenance of all equipment and facilities and ensuring that all health and safety regulations are adhered to
- Reviewing of financial transactions, monitoring budget to ensure efficient operation and stay within budget
- Food and beverage management
- Managed and submitted weekly payroll
- Estimating food and beverage costs and requisitions, purchasing supplies, equipment and food and beverages
- Making sure that every shift ran as smooth as possible
- Oversaw all opening and closing procedures
- Directing of hiring, assignments, staff training, motivation and termination of personnel
- Scheduling of jobs and assignments of crews according to daily needs
- Hired and trained new employees
- Ensured customer satisfaction before, during, and after all work.
Director of Food Service
Wyomissing Health and Rehabilitation Center
Reading, PA
03.2011 - 03.2017
Food Service Supervisor
New Life Youth & Family Services
Schwenksville, PA
05.2009 - 03.2014
Education
Food Protection Manager - Certification -
01.2023
Food Service - CDM, CFPP -
Barton Community College
01.2011
Health Services Administration -
Some college (No degree)
Kaplan University
ServSafe Manager Certification -
Ronks, PA
ServSafe Food Service Manager Certification -
Skills
- Inventory management
- Organized
- Deadline-oriented
- Client account management
- Project management
- Relationship building
- Conflict resolution
- Verbal and written communication
- Employee Scheduling
- Customer service-oriented
- Recipes and menu planning
- Food preparation and safety
- Operations management
- Consistently meet goals
- Recruitment
- Staff training/development
- Coaching and mentoring
- Efficient multi-tasker
- Cost Reduction
- Employee Coaching
Certification
- CDM, CFPP
- OSHA
- ServSafe
Timeline
Director of Dietary Services
Genesis Healthcare Corporation
10.2023 - Current
Director of Dietary Services
Towne Manor West
06.2021 - 07.2022
General Manager
Sodexo
04.2017 - 06.2021
Director of Food Service
Wyomissing Health and Rehabilitation Center
03.2011 - 03.2017
Food Service Supervisor
New Life Youth & Family Services
05.2009 - 03.2014
Food Protection Manager - Certification -
Food Service - CDM, CFPP -
Barton Community College
Health Services Administration -
Some college (No degree)
Kaplan University
ServSafe Manager Certification -
Ronks, PA
ServSafe Food Service Manager Certification -
- CDM, CFPP
- OSHA
- ServSafe
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