Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carleen Rhodes

Elmira

Summary

Dedicated Patient Support Specialist at Guthrie-Robert Packer Hospital, skilled in patient satisfaction and confidentiality. Proven ability to enhance patient experiences through effective appointment scheduling and insurance verification. Recognized for maintaining a welcoming environment while efficiently managing high-stress situations, ensuring seamless operations in the Gastroenterology Department.

Overview

3
3
years of professional experience

Work History

Patient Support Specialist

Guthrie-Robert Packer Hospital
01.2023 - Current

Currently working in Gastroenterology Department. Previously worked in Opthalmology. Both are within Guthrie.

  • Delivered front-office administrative support, shared general information and employed clinical knowledge when assisting patients.
  • Warmly greeted patients and visitors and made each feel welcome.
  • Kept patient information and records secure by using private hospital databases and withholding information from outside sources.
  • Registered patients during check-in and check out. Assisted scheduling appointments and testing
  • Worked on verifying insurances on work queues daily.
  • Made sure everything is ready for the start of each day

Sales Associate

Walmart
04.2022 - 02.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

Bachelor of Arts - Communications

SUNY Oswego
Oswego, NY
05-1998

Skills

  • Patient satisfaction

  • Patient confidentiality

  • Data entry proficiency

  • Appointment scheduling

  • Insurance verification

  • Multitasking Abilities

Languages

English

Timeline

Patient Support Specialist

Guthrie-Robert Packer Hospital
01.2023 - Current

Sales Associate

Walmart
04.2022 - 02.2023

Bachelor of Arts - Communications

SUNY Oswego