Carleen Surrena
Pleasanton,CA
Summary
Highly dedicated professional skilled in psychosocial assessment, patient education, and multidisciplinary collaboration. Demonstrated ability to document and describe complex mental health needs. Continuing progressive experience and current Master's in Social Work studies. Personable and engaging with communication skills needed to build consensus on critical initiatives. Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
22
22
years of professional experience
Work History
Floor Coverage Manager
Club Sport San Ramon
01.2023 - Current
- Ensure strict adherence to club standards and policies for opening shift as Floor Coverage Manager
- Serve as crisis manager during emergencies and strive to improve member relationship quality and promote diverse company services
School Social Work Intern
East Bay Agency for Children
01.2022 - 01.2024
- Provide mental health services for children Kindergarten through fifth grade
- Perform risk assessments if needed
- Build resiliency Regulation skills management
- Prevent the risk of childhood adverse experiences
- Trauma informed Care Social/Emotional support to clients Kindergarten through
- Social/Emotional support to clients
- Case Management and parent education
- Regulation skills management
Floor Coverage Manager
Bay Club Fremont
01.2022 - 01.2023
- Ensure strict adherence to club standards and policies for opening shift as Floor Coverage Manager
- Serve as crisis manager during emergencies and strive to improve member relationship quality and promote diverse company services
Student intern
Goodness Village
01.2021 - 01.2022
- Completed generalist year internship requirement hours with a homeless adult demographic
- Worked with residents each day to figure out what they needed to be happy, whether it’s physical or mental health, evaluating their overall circumstances, and providing support any time they need or ask for it
Aquatics Director
Livermore Valley Tennis Club
01.2020 - 01.2022
- Lead all aquatics and swim programs to ensure seamless coordination between coaches, swimmers, and families
- Established brand-new swim program during Covid-19
Assignment Desk Editor
NBC Sports
01.2017 - 01.2020
- Scheduled studio records, found breaking news stories, and edited and cut film to send out on request
- Collaborated with engineering department and operations staff to broadcast error-free
Front Desk/Operator/Billing Account Representative, Child Care Attendant, Floor Coverage Manager
BAY CLUB PLEASANTON
01.2003 - 01.2020
- Ensured strict adherence to club standards and policies for opening and closing
- Served as Floor Coverage Manager throughout shift
- Serve as crisis manager during emergencies
- Processed payments and sent out billing statements to members
- Improved member relationship quality and promoted diverse company services
Call Center Representative/Customer Service
Operating Engineers Federal Credit Union
01.2007 - 01.2013
- Opened, maintained, and audited member accounts
- Resolved disputes and managed fraud risk
Education
Master of Social Work -
Sacred Heart University
Bachelor of Science - Criminal Justice Administration
California State University Hayward
Skills
- Customer service
- IEP development
- Active listening skills
- Hazardous materials handling
Qualifications Summary
- Compassionate and empathetic communicator with success serving diverse populations.
- Strong commitment to professional ethics and personal integrity.
- Proven record of self-development and continuous learning.
Timeline
Floor Coverage Manager
Club Sport San Ramon
01.2023 - Current
School Social Work Intern
East Bay Agency for Children
01.2022 - 01.2024
Floor Coverage Manager
Bay Club Fremont
01.2022 - 01.2023
Student intern
Goodness Village
01.2021 - 01.2022
Aquatics Director
Livermore Valley Tennis Club
01.2020 - 01.2022
Assignment Desk Editor
NBC Sports
01.2017 - 01.2020
Call Center Representative/Customer Service
Operating Engineers Federal Credit Union
01.2007 - 01.2013
Front Desk/Operator/Billing Account Representative, Child Care Attendant, Floor Coverage Manager
BAY CLUB PLEASANTON
01.2003 - 01.2020
Bachelor of Science - Criminal Justice Administration
California State University Hayward
Master of Social Work -
Sacred Heart University
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