Summary
Overview
Work History
Education
Skills
Timeline
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Carleicha Flowers

Pasadena,MD

Summary

Talented Front Desk Lead versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader.

Overview

1
1
year of professional experience

Work History

Front Desk Team Leader

Urban Air Adventure Park
05.2022 - 09.2022
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.

Server

Main Event
05.2021 - 09.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

High School Diploma -

Hastings High School
Houston, TX
08.2023

Skills

  • Customer Needs Assessments
  • Customer Inquiries
  • Cash Handling
  • Customer Service Management
  • Dining Customer Service
  • Food Preparation and Safety
  • Food Sales and Promotion

Timeline

Front Desk Team Leader

Urban Air Adventure Park
05.2022 - 09.2022

Server

Main Event
05.2021 - 09.2021

High School Diploma -

Hastings High School

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Carleicha Flowers