Carleicha Flowers
Pasadena,MD
Summary
Talented Front Desk Lead versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader.
Overview
1
1
year of professional experience
Work History
Front Desk Team Leader
Urban Air Adventure Park
Houston, TX
05.2022 - 09.2022
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Server
Main Event
Houston, TX
05.2021 - 09.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
High School Diploma -
Hastings High School
Houston, TX08.2023
Skills
- Customer Needs Assessments
- Customer Inquiries
- Cash Handling
- Customer Service Management
- Dining Customer Service
- Food Preparation and Safety
- Food Sales and Promotion
Timeline
Front Desk Team Leader
Urban Air Adventure Park
05.2022 - 09.2022
Server
Main Event
05.2021 - 09.2021
High School Diploma -
Hastings High School