Carleigh Kotrla
Leander
Summary
I am an experienced and customer focused professional with four years in the hospitality industry, excelling in high pressure environments that require strong interpersonal skills and effective upselling strategies. I have a proven ability to quickly build rapport, identify customer needs, and drive sales through personalized service. I am now seeking to transition into a sales role that will allow me to develop my career further.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Headwait
Whiskey Cake Bar and Kitchen, Roundrock, TX
Roundrock, TX
05.2023 - Current
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Used communication and problem solving skills to resolve customer complaints and promote long term loyalty.
- Supervised server staff and simultaneously served a personal section of tables.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Server
Whiskey Cake Bar and Kitchen, Roundrock, TX
Roundrock, TX
05.2022 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with a POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
Education
Bachelor of Science - Agricultural Economics- Finance and Real Estate
Texas A&M University
College Station, TX12.2021
Skills
- Guest relations management
- MS word, excel, and outlook
- Exceptional customer service
- Strong work ethic
- Team supervision and consistent teamwork
- Task prioritization and effective time management
Certification
- TX - General Lines - Property and Casualty
Timeline
Headwait
Whiskey Cake Bar and Kitchen, Roundrock, TX
05.2023 - Current
Server
Whiskey Cake Bar and Kitchen, Roundrock, TX
05.2022 - 05.2023
Bachelor of Science - Agricultural Economics- Finance and Real Estate
Texas A&M University