Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Carleigh Scott

Memphis,TN

Summary

Efficient, dependable worker with only 5 years of work experience. Highly skilled in problem-solving and customer service excellence. Demonstrates critical thinking and customer satisfaction. Works very well under high pressure and stress. Commended for initiative, enthusiasm, persuasiveness, customer focus, and high performance

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Choates HVAC and Plumbing
05.2024 - Current
  • Efficiently handled high stress circumstances, remaining professional under duress and settling disagreements or conflicts .
  • Resolved customer complaints with empathy, resulting in leaving a good impression within the company regaining a happy customer.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Machine Operator Assembler

Parker Hannifin Corp.
10.2022 - 05.2024
  • Updated daily production logs and informed management of production incidents or non-conformance.
  • Complied with company and OSHA safety rules and regulations.
  • Reduced machine downtime by performing regular inspections and identifying potential issues before they escalated.
  • Maintained equipment performance by lubricating and cleaning components
  • Assessed equipment after each production run and performed preventative maintenance to keep machines running smoothly

Maintenance Technician

Choates HVAC and Plumbing
06.2020 - 10.2022
  • Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Troubleshot equipment breakdowns and performed preventative maintenance.
  • Used problem solving skills to alleviate issues efficiently with minimal supervision.
  • Performed electrical and mechanical repairs of production equipment to minimize downtime.
  • Operated varied hand and power tools to complete repairs.

Package Handler

Fedex
07.2017 - 05.2020
  • Removed jams and unblocked conveyer system to maintain flow of goods.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Followed verbal and written instructions to properly move and ship products.
  • Maintained accurate records of incoming and outgoing packages and shipments for future reference.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network

Education

No Degree - HVAC Installation And Repair

Delta Technical College
Horn Lake, MS
06.2021

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Complaint resolution
  • Order picking and processing
  • Preventive Maintenance
  • Mechanical Troubleshooting
  • Stress Tolerance
  • Equipment maintenance and repair

Timeline

Customer Service Representative

Choates HVAC and Plumbing
05.2024 - Current

Machine Operator Assembler

Parker Hannifin Corp.
10.2022 - 05.2024

Maintenance Technician

Choates HVAC and Plumbing
06.2020 - 10.2022

Package Handler

Fedex
07.2017 - 05.2020

No Degree - HVAC Installation And Repair

Delta Technical College

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Carleigh Scott