Carlena Aldrich
Galena,MD
Summary
Proven to enhance patient satisfaction and streamline operations
at Chestertown Physical Therapy, I excel in multitasking and problem-solving. Skilled in HIPAA compliance and patient scheduling, I improved office efficiency and confidentiality, demonstrating a positive attitude and a commitment to results.
Overview
19
19
years of professional experience
Work History
Medical Office Assistant
Chestertown Physical Therapy
02.2018 - Current
- Answered telephone calls to offer office information, answer questions,schedule and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Used Advance MD to schedule appointments for therapy visits
- Registered patients and completed associated paperwork for accurate records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted Therapist in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information..
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Managed the efficient flow of medical records by confirming accuracy and securely storing physical copies.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Maintained a clean reception/office area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
- Enhanced office productivity by assisting in training new hires on software systems, office procedures, and best practices.
- Increased accuracy of billing processes by carefully reviewing invoices and verifying insurance coverage before submission.
- Fostered welcoming environment, greeting patients and addressing inquiries with professionalism.
- Updated patient information and insurance details for accurate electronic medical records.
- Facilitated smooth operation of medical office by billing and insurance verification.
- Supported efficient claim processing by accurately coding services for billing.
- Increased patient satisfaction, carefully scheduling appointments to minimize conflicts and delays.
- Improved office communication by promptly relaying messages between patients and healthcare providers.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in therapist calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed office bookkeeping with insurance billing and patient payments.
- Medical coding and billing tasks.
- Processed medical insurance claims and payments.
Foster Care Provider
Kent County Department Of Social Services
07.2010 - 03.2017
- Maintained open communication with caseworkers and support teams to ensure that the needs of each child were being met effectively.
- Managed daily routines and schedules, fostering consistency and stability in the lives of foster children.
- Cared for medically fragile children in need of extensive support.
- Maintained accurate records of foster children''s progress, including medical appointments, medications, school achievements, and behavioral issues.
- Established clear boundaries within the home environment that promoted respect for themselves and others.
- Reduced problem behaviors with positive reinforcement and supportive techniques.
- Prepared and maintained individual beds and personal space for foster children.
- Assisted foster children with completing homework assignments and improving their overall academic performance.
- Assisted children through recovery from difficult home or school situations.
- Enhanced the well-being of foster children by providing a safe, nurturing environment and addressing emotional, social, and educational needs.
- Implemented creative problem-solving techniques to address challenging behaviors exhibited by some foster children while maintaining a supportive atmosphere within the home setting.
- Provided transportation to school, appointments, extracurricular activities.
- Advocated on behalf of each child in court hearings as necessary.
- Coordinated with therapists, counselors, and other professionals to create individualized plans for each child''s development.
- Improved children's health by preparing healthy meals and snacks.
- Fostered a sense of belonging among all household members by celebrating achievements, special occasions, and cultural traditions together.
- Developed trust-based relationships with each child by offering emotional support and empathetic listening skills when needed most.
- Communicated effectively with biological parents as appropriate to facilitate reunification efforts when possible.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
- Attended all IEP meetings.
Physical Therapy Aide
Chestertown Physical Therapy
03.2005 - 04.2010
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
- Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
- Optimized scheduling efficiency through coordination with administrative staff members, minimizing appointment conflicts for both therapists and patients.
- Streamlined clinic operations by maintaining a clean, organized environment and performing routine inventory checks on therapy supplies and equipment.
- Maintained strict compliance with HIPAA regulations, ensuring the privacy and confidentiality of sensitive patient information at all times.
Education
High School Diploma -
Kent County High School
Worton, MD06.2004
Skills
- Multitasking and Organization
- Problem-Solving
- HIPAA Regulations
- Medical Reception
- Positive Attitude
- Insurance Verification
- Managing patient records
- Patient Scheduling
- HIPAA Compliance
- Patient Registration
- Medical Records Maintenance
- Insurance Billing
- Flexible Schedule
- Payment collection and processing
- Billing and coding
- Patient Demographics
- Medical Office Software
- Mail distribution
- Patient Relations
- Medical Billing
- Customer Service
- Insurance Authorizations
Timeline
Medical Office Assistant
Chestertown Physical Therapy
02.2018 - Current
Foster Care Provider
Kent County Department Of Social Services
07.2010 - 03.2017
Physical Therapy Aide
Chestertown Physical Therapy
03.2005 - 04.2010
High School Diploma -
Kent County High School
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