Carlena Glover

• Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders
• Answer inbound and outbound calls, customer service
• Use word excel,PowerPoint,adobe reader,publisher

• Answer inbound in outbound calls
• Interacted with customers and retail buyers to follow up on statuses and expedited orders
• Addressed [number] website inquiries per day, converting [number] into renewal customers
• Organized weekly sales reports for the sales department to track product success
• Generated leads for new sales through telephone and email contact with customers

• Followed company policies and procedures during shift.
• Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
• Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
• Drove safely at all times to avoid accidents and harm.
• Safely loaded items into delivery vehicle to minimize damage while in transit.
• Ensured safe transportation of packages with careful handling and secure storage methods.
• Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
• Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
• Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
• Conducted thorough vehicle inspections and maintenance checks, promoting safety on the road and minimizing downtime due to mechanical issues.
• Verified package information to check for accuracy and completeness.
• Utilized GPS navigation systems to navigate faster routes.
• Delivered packages to customer doorsteps and business offices.
• Managed delivery route for optimal use of time and fuel.

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.
• Managed customer inquiries and complaints in polite and professional manner.
• Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
• Verified accuracy of all deliveries against order forms.
• Maintained strong relationships with clients through proactive communication and personalized service.
• Communicated with dispatchers to stay informed of changes to routes and delivery schedules.

• Stock items that were misplaced and also items that needed to be stock instore

Line the pictures up on the covers line correctly so yearbooks and photo albums could be made pretty and nice, inspect, check for dings dints scratches and tears

• Customer care duties
• Register coverage as needed
• Inbound and outbound calls
• Ensure that customer is receiving outstanding service and enforcing customer service programs

• Inspect bumpers for dints,dangs,scratches, holes etc, use computer key in bumper, scan label, and place sticker on bumper stack bumpers by year of vehicles

• Help clean,cook,grocery shop, run errands,help make bed, wash clothes,bed bath,clean, check mail

• Mate Rial handler, scanner, wash parts, inspect parts for dints and dings, sorting

• Cashier, stocker, clean floors

• Sorting,scan, and sorting mail,Microsoft excel, make sure I meet mail production, machine operator,picking,packer, quality inspection, blueprint, assembly line

• Pick materials for airplane parts for Boeing(screws etc.), sort materials, meet production, walk around for about ten hrs daily to pick materials to meet production

• Splice gaskets for refrigerator,Inspect for and burns, dints, operator machine to make gaskets..Picker parts off machine that's not inspected to make, meet production