Analise Martinez
Winter Haven,FL
Summary
Driven Associate with a solid record of consistently achieving customer retention goals through relationship building and product knowledge. Excels in high-productivity environments, completing tasks efficiently and surpassing goals. Skilled in customer relationship management, negotiation techniques, and strategic planning. Strong communication skills, adaptability, and problem-solving abilities ensure success in challenging sales scenarios.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Representative
CUTCO
Winter Haven, FL, FL
01.2024 - 01.2025
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Negotiated deals and handled complaints or objections.
- Developed and maintained relationships with customers to ensure repeat business.
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Insurance Analyst
Pharmacyclics
04.2023 - 08.2024
- Communicated with insurance carriers
- Updated internal billing databases
- Electronically stored patient’s records
- Filed registration forms
- Analyzed insurance claims
- Detected coding errors
- Verified medical coverage
Provider Services Representative
BroadPath Healthcare
02.2021 - 03.2023
- Enhanced customer satisfaction by efficiently resolving provider inquiries and concerns.
- Coordinated with internal departments on behalf of providers to ensure timely payment resolution for claims disputes or other financial matters.
- Streamlined operations by managing a high volume of incoming calls for medical providers seeking information or assistance.
- Acted as a liaison between providers and company leadership, effectively communicating concerns and feedback to facilitate continuous improvement initiatives.
- Proofread contracts to adjust claims according to proper DRG, ICD-9, & CPT codes.
- Complete surgery schedule & ensure patients are aware of financial responsibility prior to procedure.
- Assisted with authorizations, restrictions, fee schedules, & diagnosis codes having to do with CPT codes.
Data Entry Accountant
GM Tax Services
08.2020 - 02.2021
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
Education
Winter Haven Senior High School
Winter Haven, FL05.2024
Skills
- Time management
- Dreamweaver
- Excel
- Microsoft word & office
- Receptionist
- CSR
- Filing
- Billing
- Customer Support
- Technical Support
- CPT codes
- ICD-10
- Data entry
- Sales
Certification
- CMAA: Certified medical administrative assistant
- BLS Certified
Languages
English: Fluent
Spanish: Intermediate
Timeline
Sales Representative
CUTCO
01.2024 - 01.2025
Insurance Analyst
Pharmacyclics
04.2023 - 08.2024
Provider Services Representative
BroadPath Healthcare
02.2021 - 03.2023
Data Entry Accountant
GM Tax Services
08.2020 - 02.2021
Winter Haven Senior High School