Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yessica Chavez Reyes

Houston,TX

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

8
8
years of professional experience

Work History

Sales Representative

Geico
08.2017 - Current
  • Responsible for selling Geico insurance by identifying leads, educating customers on products through calls, and providing existing customers with exceptional support

Bilingual Medical Receptionist

Rappahannock Family Physicians
02.2017 - 07.2017
  • Delivered excellent customer service by maintaining a positive attitude to all incoming/outgoing patients
  • Responsible for all visiting patients copay transactions and medical insurance eligibility
  • Ensured all incoming/outgoing patients are properly checked in/out
  • Responsible for setting new patient appointments
  • Documented all prescription refill requests from patients and sent to correct medical provider.

Area Supervisor/Manager

Ross Stores, Inc
07.2016 - 02.2017
  • Delivered excellent customer service skills by maintaining a positive environment for customers and sales associates
  • Ensured all transactions such as returns/exchanges, merchandise discounts, employee discounts, price overrides, gift vouchers, etc
  • Delivered important information to store management for any serious issues
  • Ensured Cash pick-ups and bank deposits are conducted to company policy.

Education

High School Diploma -

Jefferson Davis High School
05.2007

Skills

  • Customer Service
  • Office Management
  • Receptionist
  • Bi-lingual Sales
  • Client Service
  • Customer Retention
  • Upselling and Cross Selling
  • Product and service knowledge

Timeline

Sales Representative

Geico
08.2017 - Current

Bilingual Medical Receptionist

Rappahannock Family Physicians
02.2017 - 07.2017

Area Supervisor/Manager

Ross Stores, Inc
07.2016 - 02.2017

High School Diploma -

Jefferson Davis High School
Yessica Chavez Reyes