Summary
Overview
Work History
Education
Skills
Timeline
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Carlena Jackson

Jacksonville,FL

Summary

Motivated medical support professional seeking an entry-level position. Demonstrates adaptability and a quick-learning ability in various settings. Focused on maintaining high service standards while pursuing ongoing professional growth and development.

Overview

8
8
years of professional experience

Work History

Medical Support Staff/ MA

CMPS
Jacksonville, FL
10.2023 - 03.2025
  • Manage the calendar for three providers, and efficiently schedule appointments.
  • Enter the patients prescription request to send to the provider for approval.
  • Measure vital signs and record information in chart.
  • Process prior authorization for medications in CoverMyMeds.
  • Respond to patients via phone, email, and in person.

Packer Associate

STAFFFORCE AGENCY
Jacksonville, FL
03.2023 - 08.2023
  • Scan and sort incoming and outgoing medical supplies.
  • Assist with cycle counts to ensure that they are complete.
  • Process and fulfill customers orders.

NB Hearing Screener

MEDNAX MEDICAL GROUP
Jacksonville, FL
11.2020 - 12.2022
  • Performed hearing tests on newborns.
  • Scheduling a second outpatient screening.
  • Document hearing screen results and data entry accurately.
  • Report hearing screening results to the parents.
  • Refer to a pediatric audiologist for diagnostic testing, screening for failed results.

Tutor

AMERICORPS
Jacksonville, FL
08.2017 - 11.2020
  • Provide resources and tools to help with tutoring lessons.
  • Assist students with homework, projects, and tests.
  • Communicate effectively with the teachers regarding the students process.

Education

High School Diploma -

Penn Foster High School
Jacksonville, FL, PA

Skills

  • Microsoft Office proficiency
  • Medication administration assistance
  • Appointment scheduling
  • Active listening and problem-solving
  • Multitasking capacity
  • Prior authorization
  • Data entry and cash handling
  • Collecting and verifying current demographic information
  • Prioritize and work independently
  • Good customer service and communication skills
  • Three years of healthcare and office experience

Timeline

Medical Support Staff/ MA

CMPS
10.2023 - 03.2025

Packer Associate

STAFFFORCE AGENCY
03.2023 - 08.2023

NB Hearing Screener

MEDNAX MEDICAL GROUP
11.2020 - 12.2022

Tutor

AMERICORPS
08.2017 - 11.2020

High School Diploma -

Penn Foster High School

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