Marquel Wilson
West Palm Beach,FL
Summary
Adaptable support staff with a background in sales and technical support. Known for strong communication and analytical skills, enhancing customer engagement and operational processes. Ready to drive improvements in service delivery and team performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Support Staff Member
Maple Street Biscuit Company
West Palm Beach, FL
2025.05 - 2026.05
- Collaborated with team members to streamline service flow.
- Facilitated training for new staff on operational procedures and policies.
- Answered telephone calls, provided information, took messages, and transferred calls.
- Created processes that boosted customer service response times.
- Participated in regular team meetings to align on projects and goals.
- Researched, collected, and cataloged documentation for management projects.
Salesperson
TOP Marketing
West Palm Beach, Florida
2025.02 - 2025.05
- Analyzed customer feedback to identify key improvement areas, enhancing product offerings.
- Engaged customers to assess needs and recommend tailored products, driving sales.
- Processed transactions accurately using point-of-sale systems to ensure efficiency.
- Developed strategies that consistently met sales quotas through targeted customer engagement.
- Maintained comprehensive knowledge of products and promotions to support sales efforts.
- Educated customers about the latest product features and benefits offered by the company.
- Gathered competitor pricing data and promotional tactics to inform strategic pricing decisions.
- Collaborated with management to share insights on customer purchasing habits.
IT Technician
City of Riviera Beach
Riviera Beach, Florida
2019.05 - 2019.08
- Delivered technical support for computer systems and network issues, improving overall system performance.
- Monitored daily performance of computer systems, promptly identifying and resolving issues to ensure operational continuity.
- Conducted regular system updates, ensuring security and operational efficiency.
- Disassembled computer systems to troubleshoot and resolve hardware malfunctions.
- Performed daily backups using Symantec Backup Exec and other solutions to secure data.
- Developed documentation detailing troubleshooting steps for various IT tasks, facilitating knowledge sharing among team members.
- Maintained positive relationships with staff and management to foster collaboration.
- Participated in team meetings to communicate project status and updates.
Education
High School Diploma -
Palm Beach Gardens High School
Palm Beach Gardens, FL2021-06
Skills
- Customer service and support
- Technical support services
- Help desk management
- Remote support solutions
- Point-of-sale operations
- Process optimization
- Training development
- Report writing skills
- IT documentation
- Microsoft Office proficiency
- Problem analysis
- Critical thinking abilities
- Decision-making processes
- Team collaboration and synergy
- Adaptability and flexibility
- Multitasking capabilities
- Quick learning aptitude
- Communication skills
- Relationship building techniques
- Meeting facilitation skills
- Research proficiency
- File management and transport
- Sales strategy
- Attention to detail
- Remote support solutions
Certification
- Certificate of completion FBLA
- Certified in Microsoft
Timeline
Support Staff Member
Maple Street Biscuit Company
2025.05 - 2026.05
Salesperson
TOP Marketing
2025.02 - 2025.05
IT Technician
City of Riviera Beach
2019.05 - 2019.08
High School Diploma -
Palm Beach Gardens High School