Summary
Overview
Work History
Education
Skills
Timeline
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Carlene A. Thompson

Palmdale,CA

Summary

Adept at optimizing operations and enhancing service quality, I leveraged routing software at Alvand Transportation to streamline delivery routes. With a proven track record in team collaboration and problem-solving, I excel in roles requiring both technical and interpersonal skills. My experience spans customer service supervision and efficient transportation management, demonstrating a commitment to excellence and continuous improvement.

Overview

10
10
years of professional experience

Work History

Transportation Dispatcher

Alvand Transportation
, CA
06.2024 - 01.2025
  • Maintained accurate records of daily activities including dispatches, driver logs and other pertinent information.
  • Investigated any customer complaints or issues relating to service levels or quality assurance standards.
  • Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
  • Recorded and maintained files or records of customer requests, work or services performed.
  • Utilized routing software to optimize delivery routes, improving efficiency.
  • Managed communication between drivers, customers, and internal teams to resolve any issues or delays.
  • Developed strong relationships with drivers through effective communication and problem-solving skills.
  • Ensured compliance with federal, state, and local transportation regulations.
  • Scheduled maintenance for transportation vehicles to minimize downtime and extend vehicle lifespan.

Customer Services Agent Supervisor

AV Transportation Service
Lancaster, CA
04.2020 - 05.2024
  • Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback
  • Strategizing and monitoring the daily activities of customer service operations
  • Assisting customer service staff with duties where required
  • Training staff in areas of customer service and company policies
  • Investigating and solving customer service complaints
  • Assisting with the development and implementation of service policies, and explaining these to staff and customers
  • Maintaining documentation pertaining to customer service department activities
  • Performing additional duties where needed

Customer Service Agent

AV Transit Management
Lancaster, CA
06.2019 - 04.2020
  • Help manage current customer accounts
  • Deal with a high volume of inbound and outbound phone calls
  • Maintain relationships with customers
  • Provide exceptional customer service to customers and drivers
  • Solve customer and drivers problems and help resolve issues
  • Excellent multitasking skills within their work space as well as computer software programs
  • Be a professional representative of our company that other employees look up to

DRIVER

LA Valley Medical Transportation
Lancaster, CA
10.2018 - 06.2019
  • Transport members to their appointments, using California DOT laws

Driver

Ambiance Medical Transportation
Lancaster, CA
10.2016 - 06.2018
  • Transport Members to their Doctor appointment, the stores, etc
  • Using the California Dot laws

DTAC Instructor

Desert Haven Enterprises
Lancaster, CA
01.2015 - 04.2016
  • Supervised clients with Developmental Disabilities, transported them to their daily job sites within the community
  • Provided precise instructions to the consumer
  • Ensure consumer safety
  • Detailed note taking of behavior, daily skills, and work ethics
  • Provided daily reports to counselors

Education

Apollo College
01.2004

Rio Grande High
01.2001

Skills

  • To secure a position with a stable and profitable organization
  • Team collaboration
  • Utilization of skills to the fullest

Timeline

Transportation Dispatcher

Alvand Transportation
06.2024 - 01.2025

Customer Services Agent Supervisor

AV Transportation Service
04.2020 - 05.2024

Customer Service Agent

AV Transit Management
06.2019 - 04.2020

DRIVER

LA Valley Medical Transportation
10.2018 - 06.2019

Driver

Ambiance Medical Transportation
10.2016 - 06.2018

DTAC Instructor

Desert Haven Enterprises
01.2015 - 04.2016

Apollo College

Rio Grande High

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Carlene A. Thompson