Theresa Clark
Oceanside
Summary
Highly organized transportation dispatcher with over 30 years of experience in coordinating schedules and managing communication among drivers, school officials, and parents. Known for strong critical thinking abilities and dedication to resolving transportation challenges efficiently. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
32
32
years of professional experience
3
3
Certifications
Work History
Transportation Dispatcher
San Dieguito Union High School District
Encinitas, California
12.1993 - Current
- Coordinated daily transportation schedules for students and staff efficiently.
- Managed communication between drivers, school officials, and parents effectively.
- Maintained accurate records of vehicle maintenance and inspections regularly.
- Resolved transportation issues quickly to ensure smooth operations.
- Monitored traffic patterns to optimize route planning for safety and efficiency.
- Collaborated with school administrators to address transportation needs proactively.
- Checked paperwork prior to dispatching crew members to maintain accuracy.
- Coordinated schedules with drivers.
- Scheduled preventive maintenance for fleet vehicles in order to minimize downtime.
- Provided support to drivers in regards to directions, paperwork.
- Oversaw scheduled routes to ensure appropriate coverage by drivers.
- Tracked all routes using GPS technology in order to provide real-time updates.
- Maintained accurate records of daily activities including dispatches, driver logs and other pertinent information.
- Received and processed customer orders for future transportation services.
- Assigned vehicles to drivers based on the type of field trip and students and equipment being transported.
- Handled emergency situations by rerouting drivers or arranging for additional resources as needed.
- Provided exceptional customer service, addressing inquiries and resolving complaints in a timely manner.
- Developed strong relationships with drivers through effective communication and problem-solving skills.
- Prepared daily work and run schedules.
- Received or prepared invoices from field trips for billing to be sent to the Finance office for payment.
Education
High School Diploma -
Perris High School
Perris06-1986
Skills
- Team management
- Organization
- Good Telephone Etiquette
- Dependable and responsible
- Critical thinking
- Time management
- Problem solving
- Schedule coordination
- First Aid/CPR
- Multitasking
References
References available upon request.
Certification
School Bus Certificate, Issued 11/26/1993 to current
Timeline
Transportation Dispatcher
San Dieguito Union High School District
12.1993 - Current
High School Diploma -
Perris High School