Carlene Kelly

Front Desk Receptionist/Student Assistant

Miami Dade College

Greet and welcome customers
Schedule and confirm appointments
Direct visitors to the appropriate person and offices
Answer, screen, and forward incoming phone calls
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures)
Provide basic and accurate information in-person and via phone/email
Receive, sort, and distribute daily mail/deliveries
Maintain office by following safety and confidentiality procedures and controlling the reception desk
Update calendars and schedule meetings
Perform other clerical receptionist duties such as filing, photocopying, scanning, and faxing
Ability to maintain composure in high pressure, fast-paced environments
Attention Details
Multitasking and Prisonization
Maintains employee and department directories to direct visitors
Contributes to team effort when required
Maintains and stocks basic office and other supplies
Responsible for operating and maintaining office machines, including printers, copiers, and faxes
Asking probing questions to understand the customer needs and listening for any additional needs or concerns
Building good relationships with customers and future clients
Following procedures and policies of the company
Strong phone etiquette
Ability to manage multiple tasks/duties/assignments and customers in a professional and courteous way
Ability to adapt to different personalities
Experience in customer service/Front Desk and Administrative duties
Troubleshoot, resolve issues, and address problems and concerns right away
Non-Bilingual
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Collected room deposits, fees, and payments.
Enhanced customer satisfaction by providing efficient and professional front desk services.
Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Developed strong working relationships with team members, fostering a positive work environment.
Completed data entry and filing to keep records updated for easy retrieval.
Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Completed all tasks in compliance with company policies and procedures.
Increased guest retention by maintaining a welcoming and organized reception area.
Maintained confidentiality of sensitive data to protect customer and business information.
Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Assisted in coordination of company events, contributing to successful and well-organized functions.
Initiated system for tracking office supplies, leading to more efficient inventory management.
Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
Maintained strict confidentiality of sensitive information, upholding privacy standards.
Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
Enhanced guest experience by maintaining welcoming and organized reception area.
Greeted visitors warmly, creating positive first impression of organization.
Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
Organized and maintained files and records to ensure up-to-date documentation.
Improved communication flow by establishing daily briefing for front desk and administrative staff.
Facilitated smooth communication between departments by accurately relaying messages and information.
Streamlined check-in processes, reducing wait times for guests.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Summary

Work History

Companion Caregiver

Front Desk Receptionist/Student Assistant

Education

Degree - Education

Skills

Personal Information

Years Of Experience

Timeline

Degree - Education

Companion Caregiver

Front Desk Receptionist/Student Assistant

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