Carlene Mitchell
West Hempstead,NY
Summary
Hard working, reliable, customer service agent with strength in multitasking, communication, highly organized and motivated. Proactive with a confident and calm personality to promote safety and comfort as top priority along with exquisite customer service. Dedicated to meeting and exceeding expectations. Mainly focused and passionate about business success and supporting company staff, office personnel, and professional service and support to every customer.
Overview
2026
2026
years of professional experience
Work History
Customer Service Agent
Delta Air Lines, Inc
Albany, NY
06.2021 - Current
- Checked tickets and identifying paperwork for verification of individual identities.
- Completed order transactions and generated travel documentation and detailed itineraries.
- Entered information in Deltamatic system to maintain updated details related to customer ticket orders, reservations and payment method.
- Checked luggage and directed passengers to concourses and piers.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Provided clients with assistance in preparing required travel documents and forms.
Home Health Aide
Caring People Home Health Care Agency
Hempstead, NY
01.2015 - 12.2019
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted clients with bathing, dressing and incontinence care.
- Tracked and reported clients' progress based on observations and conversations.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Receptionist
Lynette Lawrence
Freeport, NY
07.2010 - 12.2013
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled and confirmed appointments.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Updated and recorded customer or client information to maintain accounts.
- Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.
Private Caregiver
Guiding Life Home Care
New York, NY
2019 - 2021
- Provided personalized care and companionship to clients, enhancing daily living experiences.
- Assisted with medication management and health monitoring, ensuring adherence to prescribed regimens.
- Developed individualized care plans in collaboration with healthcare professionals and families.
- Trained new caregivers on best practices for patient care and safety protocols.
- Maintained accurate records of client progress and communicated changes to family members regularly.
- Evaluated client needs continuously, adjusting care strategies to improve quality of life outcomes.
Education
High School Diploma -
Freeport High School
Freeport, NYSkills
- Business Operations Understanding
- Office Equipment Operations
- Multi-Line Telephone Skills
- Organization and Efficiency
- Meticulous and Organized
- Customer Complaint Resolution
- Attention to Detail
- Calendar Management
- Verbal and Written Communication
Education and Training
other
Timeline
Customer Service Agent
Delta Air Lines, Inc
06.2021 - Current
Home Health Aide
Caring People Home Health Care Agency
01.2015 - 12.2019
Receptionist
Lynette Lawrence
07.2010 - 12.2013
High School Diploma -
Freeport High School
Private Caregiver
Guiding Life Home Care
2019 - 2021