Summary
Work History
Education
Skills
Accomplishments
Timeline

Carlene Taylor

Indianapolis ,Indiana

Summary

Dynamic Team Lead at IU Health North Hospital with a proven track record in coaching and mentoring, fostering a collaborative environment. Recognized for attention to detail and conflict resolution skills, I effectively trained new members and promoted excellence, enhancing team performance and adherence to safety standards.

Work History

Team Lead Food & Nutrition Service

IU Health North Hospital
10.2016 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.

EVS Housekeeper

IU Heath North Hospital
04.2012 - 09.2016
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Retail Manager

Family Dollar Distribution
07.2000 - 05.2005
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.

Education

Diploma - Basic

Broad Ripple High School , Indianapolis, IN
06.1988

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Workplace safety
  • Complaint resolution
  • Production monitoring

Accomplishments

  • Achieved Values Leadership Award Support Staff Category 2024

Timeline

Team Lead Food & Nutrition Service - IU Health North Hospital
10.2016 - Current
EVS Housekeeper - IU Heath North Hospital
04.2012 - 09.2016
Retail Manager - Family Dollar Distribution
07.2000 - 05.2005
Broad Ripple High School - Diploma, Basic

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Carlene Taylor