Carlene Wauneka
Customer Service Representative
Albuquerque,NM
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Telephone Interviewer
NORC At The University Of Chicago
Albuquerque , NM
11.2022 - Current
- Gathered data and insights from participants during telephone interviews.
- Followed call center protocols when notifying participants of call purpose and use of information.
- Documented records of call information.
- Provided quality customer service to earn satisfaction ratings of [Number]%.
Construction
Conlon Construction
Santa Fe , NM
05.2022 - 11.2022
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Operated power equipment to move materials and promote job efficiency.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
Customer Service Agent
New Mexico Department Of Workforce Solutions
Albuquerque , NM
06.2021 - 05.2022
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
Telephone Interviewer
NORC At The University Of Chicago
Albuquerque , NM
09.2019 - 03.2020
- Gathered data and insights from participants during telephone interviews.
- Followed call center protocols when notifying participants of call purpose and use of information.
- Documented records of call information.
- Provided quality customer service to earn satisfaction ratings of [Number]%.
Education
High School Diploma -
Many Farms High School
Many Farms, AZ 08.2000 - 05.2004
Timeline
Telephone Interviewer
NORC At The University Of Chicago
11.2022 - Current
Construction
Conlon Construction
05.2022 - 11.2022
Customer Service Agent
New Mexico Department Of Workforce Solutions
06.2021 - 05.2022
Telephone Interviewer
NORC At The University Of Chicago
09.2019 - 03.2020
High School Diploma -
Many Farms High School
08.2000 - 05.2004
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