Carlesia Medlock
Hayneville
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Correctional Officer
Lowndes County Sheriffs Department
Hayneville
10.2025 - Current
- Monitored inmate activities to ensure compliance with facility regulations and maintained security protocols.
- Conducted regular safety inspections of the facility to identify potential hazards and ensure a secure environment.
- Assisted in the development and implementation of rehabilitation programs aimed at reducing recidivism rates among inmates.
911 Dispatcher
Lowndes County Sheriff's Office
Hayneville
11.2022 - 01.2024
- Performed administrative duties such as scheduling shifts for other dispatchers, updating training materials and preparing performance reviews.
- Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
- Ensured that all policies and procedures were followed in accordance with local laws and regulations governing 911 services.
- Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
- Compiled statistical data related to 911 calls received such as response times and types of calls handled.
- Dispatched medical crews to accident scenes according to severity of injuries reported by witnesses or victims.
- Created reports documenting daily operations, including incident logs and follow up investigations.
- Responded promptly to requests for assistance from law enforcement personnel in the field.
- Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
- Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
- Provided pre-arrival instructions to callers in life threatening situations.
- Coordinated activities between multiple agencies during emergency situations.
- Communicated effectively with individuals having mental health issues while dispatching crisis intervention teams.
- Assigned appropriate resources for responding to incidents based on established guidelines and protocols.
- Investigated complaints from citizens regarding police activities; took appropriate action as needed.
- Provided orientation sessions for newly hired dispatchers; assisted them with learning CAD systems and other job related software.
- Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
- Advised supervisors on new methods for improving efficiency of operations within communications center.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Dispatched police officers and emergency personnel to calls for service.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Assisted departments with special requests for assistance and BOLOs.
- Researched vehicle, wanted and missing persons information.
- Advised personnel about accidents, weather conditions or other hazards.
- Responded to emergency calls routed by automatic distribution system.
- Answered emergency and non-emergency calls professionally.
- Dispatched appropriate responders to incidents quickly.
- Operated computer-aided dispatch (CAD) systems effectively.
- Maintained accurate records of call details.
- Prioritized critical situations and multitasked efficiently.
- Provided clear instructions for callers during emergencies.
- Monitored radio channels for responder updates.
- Ensured timely responses to public inquiries.
- Conducted quality assurance checks on communications equipment regularly.
- Attended continuing education courses for professional growth.
- Handled sensitive information confidentially and ethically.
- Assisted in training new employees on protocols.
- Promoted teamwork and collaboration among colleagues.
- Adapted communication style to diverse caller needs.
- Complied with all federal, state, and local regulations.
- Exercised sound judgement under high-pressure situations.
- Maintained situational awareness for responder safety.
Production Worker
Hyundai Glovis
Montgomery
11.2020 - 01.2021
- Organized production line equipment and materials for assembly tasks.
- Cleaned tools, equipment, and workstations as needed throughout shift.
- Utilized computers for tracking inventory levels and updating databases with relevant information.
- Communicated effectively with team members regarding production goals and objectives.
- Reported any potential hazards or areas of improvement to supervisors immediately.
- Cleaned up work area at end of shift to maintain safe working environment.
- Followed safety protocols while operating machines and equipment.
- Identified defective parts or components and removed them from production line.
- Monitored inventory levels to ensure materials availability.
- Collaboratively worked with team members to meet quotas.
- Trained new employees on production processes and procedures.
- Maintained clean, organized workstations for optimal productivity.
- Adhered strictly to established guidelines and procedures while performing duties.
- Reported any issues to supervisor immediately for resolution.
- Communicated with team members regarding tasks assigned during shift.
- Organized storage areas for efficient retrieval of items when needed.
- Kept operations area neat and orderly to minimize obstacles.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Set up and operated production machinery according to specific standards and protocols of company.
- Used daily system logs to document production information, discussing issues with management.
- Oversaw production schedule to maximize efficiency.
- Met or exceeded daily production targets consistently.
FEC
Dirt Cheap Store
Montgomery
06.2019 - 11.2020
- Participated in brain storming sessions to come up with creative ideas and effective solutions.
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
- Ensured compliance with all company policies, procedures and regulations regarding cash management.
- Managed and trained cashiers on proper cash handling procedures.
- Developed strategies to increase customer satisfaction and improve operational efficiency.
- Maintained accurate records of daily transactions, including deposits and withdrawals.
- Provided guidance and assistance to new hires during the onboarding process.
- Conducted regular audits of register transactions to ensure accuracy of amounts recorded.
- Evaluated current processes, identified areas for improvement and implemented solutions accordingly.
- Maintained up-to-date knowledge of industry trends and best practices.
- Facilitated conflict resolution among staff members when necessary.
- Mentored team members in professional development and growth.
- Identified opportunities for cost reduction and savings initiatives.
- Fostered a positive work environment to retain top talent.
- Conducted regular staff evaluations and provided constructive feedback.
- Analyzed data to identify areas of improvement and innovation.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Delegated work to staff, setting priorities and goals.
- Proposed or approved modifications to project plans.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Produced thorough, accurate and timely reports of project activities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Investigated discrepancies between actual inventory levels versus system reports.
- Monitored inventory levels to ensure adequate supplies were available for daily operations.
- Adhered to all safety protocols to protect customers, employees and company assets from theft or damage.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Performed regular reconciliation of cash drawers to ensure accuracy of funds.
- Analyzed sales data to identify opportunities for improvement in store performance.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Increased likelihood of repeat business by building friendly relationships with customers.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Built and maintained working relationships with peers and upper management.
- Processed payments promptly for customers to exceed productivity standards.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Planned and completed group projects, working smoothly with others.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Collaborated with others to discuss new opportunities.
- Answered [Number] calls per shift to assist with customer questions and concerns.
Education
High school diploma -
Calhoun High School
05.2018
Skills
- Warehouse Experience
- Assembly
- Customer service (1 year)
- Multi-line Phone Systems
- Computer Operation
- Data Entry
- Information Gathering and Relay
- Computer-based dispatch systems
- Computer Skills
- Works Well Under Pressure
- Problem-Solving
- EMS Dispatch
- Active Listening
- Critical Thinking
- Decision-Making
- Information documentation
- Stress Tolerance
- Information Gathering
- Teamwork and Collaboration
- Computer-aided dispatch
Timeline
Correctional Officer
Lowndes County Sheriffs Department
10.2025 - Current
911 Dispatcher
Lowndes County Sheriff's Office
11.2022 - 01.2024
Production Worker
Hyundai Glovis
11.2020 - 01.2021
FEC
Dirt Cheap Store
06.2019 - 11.2020
High school diploma -
Calhoun High School