Carlesia Lynette Tucker
Greenville,SC
Summary
Detail-oriented professional with over 16 years of experience in event planning and community program management. Proven experience in training development, compliance monitoring, and relationship building with vendors and clients. Strong prioritization skills enable effective management of competing needs and enhanced customer service.
Overview
30
30
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Pavilion Assistant Manager
Greenville County Recreation
Taylors, South Carolina
05.2021 - Current
- Supervised daily operations and scheduling shifts to ensure smooth workflows.
- Managed customer service inquiries and complaints in a timely manner.
- Assisted in managing recreational programs and events, enhancing community engagement.
- Developed training materials to onboard new employees and volunteers effectively.
- Implemented feedback systems to gather participant input on programs.
Guest Services Supervisor
Greenville Zoo
Greenville, SC
09.2009 - Current
- Led guest services team in daily operations, enhancing visitor experience.
- Managed visitor inquiries and resolved issues promptly.
- Coordinated work schedules and delegated tasks to staff, optimizing team workflow.
- Implemented feedback mechanisms to gather visitor suggestions and improve services.
Visual Specialist
GAP/Banana Republic
Greenville, SC
06.2010 - 05.2021
- Developed display concepts that aligned with customer preferences.
- Executed seasonal visual merchandising updates to enhance brand consistency.
Store Manager
Plato's Closet
Greenville, SC
11.2004 - 08.2009
- Delivered customer service by addressing inquiries to enhance customer experience.
- Supervised employees involved in sales and inventory processes.
Restaurant Supervisor
GSP Marriott
Greer, SC
09.1996 - 08.2002
- Resolved customer complaints to enhance satisfaction and improve service quality.
- Delegated tasks to employees to optimize team efficiency.
Education
B.S. - Biology
CARSON NEWMAN COLLEGE
Jefferson City, TN 01.1998 - 06.2000
High School Diploma -
RIVERSIDE HIGH SCHOOL
Greer, SC 06.1993 - 06.1997
Skills
Certification
- ServSafe Food Manager
- American Red Cross First Aid CPR AED
Personal Information
Work Permit: Authorized to work in the US for any employer
References
References available upon request.
Timeline
Pavilion Assistant Manager
Greenville County Recreation
05.2021 - Current
Visual Specialist
GAP/Banana Republic
06.2010 - 05.2021
Guest Services Supervisor
Greenville Zoo
09.2009 - Current
Store Manager
Plato's Closet
11.2004 - 08.2009
B.S. - Biology
CARSON NEWMAN COLLEGE
01.1998 - 06.2000
Restaurant Supervisor
GSP Marriott
09.1996 - 08.2002
High School Diploma -
RIVERSIDE HIGH SCHOOL
06.1993 - 06.1997