Carletha Ousley
Chicago,IL
Summary
Dedicated professional with a proven track record of consistently meeting company goals through organized and efficient practices. Thrives under pressure and embraces new challenges to elevate the company brand to its fullest potential.
Overview
14
14
years of professional experience
Work History
Mobile Bartender
Liquid Candy Mixologist
Chicago, IL
01.2021 - Current
- Managing different event types, including weddings, corporate events, and private parties
- Bar preparation and set up of my personal mobile bar.
- Crafting cocktails, both classic and signature drinks.
- Serve high customer volumes during special events, nights, and weekends.
- Manage cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Perform opening and closing duties, printing sales reports, setting up for event, preparing cash drawers, and taking inventory.
- Maintain a clean and organized workspace, ensuring compliance with health and safety regulations.
- Keep bar presentable and well-stocked to meet customer needs.
- Follow alcohol awareness procedures for preventing excessive guest intoxication.
Technical Support Specialist
Asurion
Nashville, TN
01.2018 - 09.2020
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Patiently walked individuals through basic troubleshooting tasks.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Recorded and maintained relevant notes for each client and work order.
- Monitored systems in operation and quickly troubleshot errors.
- Submitted service tickets for equipment maintenance requests.
Paralegal
Legal Aid Society Of Middle Tennessee/Cumberlands
Nashville, TN
10.2011 - 01.2014
- Assisted counsel in preparing answers, providing documentation and information for discovery request.
- Prepared Chapter 7 bankruptcy documents, legal briefs, motions and pleadings.
- Reviewed wills, notary public, and contracts
- Reported findings to support legal team in development of breach of contract defenses.
- Directed and coordinated service of subpoenas and scheduling of depositions for several legal professionals.
- Communicated with outside vendors on behalf of attorneys and legal departments.
- Aided legal crews by researching records and documents for case details.
- Adhered to privacy laws to avert possible information breaches and protect client data.
- Contacted key witnesses to testify at court hearings.
- Mitigated legal team's workload by reviewing and evaluating legal divorce documents, social security disability and health benefits documents, discovery materials and contracts.
- Researched state statutes, decisions, legal articles, codes and documents.
- Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays.
- Conducted detailed client intakes and entered information into company database.
- Conferred with clients and other involved parties to gather and track case information.
Education
Bachelor of Science - Business Leadership
Bethel University
Mckenzie, TN10.2020
Skills
- Flexible, punctual, reliable
- Available on holidays and weekends
- Good prioritizing and time management
- Proficient in Microsoft Word, Excel, Spreadsheet, Powerpoint with 10 key skills
- Active listener and detailed oriented
- Make good judgments with attention to detail
- Ability to encourage staff to increase productivity
- Efficient multi-tasker with problem solving skills
- Exceptional interpersonal communication
- Excellent verbal and written communication
- Excellent analytical and critical thinking skills
Timeline
Mobile Bartender
Liquid Candy Mixologist
01.2021 - Current
Technical Support Specialist
Asurion
01.2018 - 09.2020
Paralegal
Legal Aid Society Of Middle Tennessee/Cumberlands
10.2011 - 01.2014
Bachelor of Science - Business Leadership
Bethel University