Eliza Hill
La Salle,CO
Summary
Dynamic and engaging professional with extensive experience in hospitality, including a successful tenure as Bar Manager at Greeley Stampede. Proven track record in enhancing customer satisfaction through exceptional service and responsible alcohol management. Strong multitasking abilities and effective communication skills drive operational success and foster repeat business.
Overview
16
16
years of professional experience
Work History
Mobile Bartender
Self Employed
Greeley, CO
01.2021 - Current
- Crafted unique cocktails tailored to customer preferences and seasonal ingredients.
- Managed inventory, ensuring optimal stock levels and minimizing waste.
- Provided exceptional customer service, enhancing guest experiences and fostering repeat business.
- Developed and maintained a clean and organized bar environment in compliance with health regulations.
- Analyzed customer feedback to adapt offerings and improve overall satisfaction rates.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
Massage Therapist
Self Employed Services
Greeley, CO
12.2020 - Current
- Delivered customized massage therapies to address client needs and promote relaxation.
- Maintained accurate client records to track progress and treatment outcomes.
- Utilized various massage techniques, including Swedish, deep tissue, and sports massage.
- Developed strong rapport with clients to enhance comfort and trust during sessions.
- Implemented sanitation protocols to ensure a clean and safe working environment.
- Educated clients on self-care practices to support wellness between sessions.
- Adapted treatment plans based on ongoing assessments of client feedback and progress.
- Mentored new therapists on best practices, enhancing overall service quality.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
Bar Manager
Greeley Stampede
Greeley, CO
06.2010 - Current
- Managed bar operations, ensuring efficient service and adherence to safety standards.
- Trained staff on beverage preparation, customer service techniques, and compliance protocols.
- Developed drink menus, incorporating seasonal ingredients and trends to enhance customer experience.
- Oversaw inventory management, optimizing stock levels and reducing waste through strategic ordering.
- Implemented promotional events, boosting bar attendance and enhancing community engagement at Greeley Stampede.
MST
Lowe’s
Greeley, CO
02.2023 - 10.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Bartender
Dugout Bar & Grill
Greeley, CO
11.2021 - 10.2024
- Prepared and served beverages, ensuring consistency in quality and presentation.
- Maintained cleanliness and organization of bar area to enhance customer experience.
- Efficiently handled cash transactions, balancing till at the end of shifts.
- Assisted in inventory management, tracking supplies and reordering as needed.
- Engaged with customers to provide recommendations and promote daily specials.
- Collaborated with kitchen staff to ensure timely service during peak hours.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Education
General Studies
Coffeeville Community College
Coffeyville, KSMassage Therapy
Academy of Natural Therapy
Greeley, COSkills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Clear and effective communication
Patience and tolerance
Outgoing personality
Engaging personality
Customer service expertise
Responsible alcohol service
Complex Problem-solving
Payment processing
Handling difficult customers
Hospitality service expertise
Service-oriented mindset
Timeline
MST
Lowe’s
02.2023 - 10.2025
Bartender
Dugout Bar & Grill
11.2021 - 10.2024
Mobile Bartender
Self Employed
01.2021 - Current
Massage Therapist
Self Employed Services
12.2020 - Current
Bar Manager
Greeley Stampede
06.2010 - Current
General Studies
Coffeeville Community College
Massage Therapy
Academy of Natural Therapy