Carlett Johnson
Wawa
Accokeek,MD
17
years of professional experience
Reliable and customer-focused professional with hands-on experience in grocery shopping, food service, order fulfillment, retail, and customer service. Proven ability to manage high-volume interactions, multitask in fast-paced environments, and deliver exceptional service across in-person, phone, and digital platforms. Seeking an opportunity to contribute strong service and teamwork skills in customer service, personal shopping, hospitality, front desk, or airport operations.
Work History
Customer Service Associate
2 Months- Assist customers in locating products and addressing inquiries to enhance the shopping experience.
- Process transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Maintain cleanliness and organization of the store environment to promote a welcoming atmosphere.
- Collaborate with team members to restock merchandise in the express case and optimize product displays for increased visibility.
- Receive and prepare all online and mobile orders.
Personal Shopper/Delivery Driver (Part-Time)
3 Years 2 Months- Selected and fulfilled grocery orders with accuracy and efficiency.
- Managed multiple orders while meeting strict deadlines.
- Communicated real-time updates to customers on substitutions and preferences to enhance satisfaction.
- Coordinated multiple orders efficiently to consistently meet strict deadlines.
- Delivered exceptional customer service, yielding positive ratings and increased tips.
Patient Access Coordinator/Medical Receptionist
1 Year- Facilitated patient check-in and provided assistance in high-volume healthcare setting to enhance overall patient experience.
- Ensured smooth front desk operations and positive patient experiences.
- Greeted and assisted patients in a high-volume healthcare setting.
- Managed multi-line phone system and addressed patient inquiries to ensure timely resolution of concerns.
- Organized front desk environment to promote a welcoming atmosphere for patients and visitors.
- Handled sensitive information with professionalism and confidentiality.
Server (Part-Time)
4 Years 4 Months- Delivered prompt, attentive service, personalizing experiences to enhance guest satisfaction.
- Managed multiple tables with accuracy and attention to detail, ensuring smooth service flow.
- Accurately took and entered food/beverage orders into the POS system using conversational techniques.
- Resolved customer concerns swiftly, contributing to overall guest satisfaction.
- Maintained in-depth knowledge of food and beverage menus to make recommendations and upsell items.
- Followed all food safety, sanitation, and alcohol service standards (including IDing guests 40 or younger).
- Assisted fellow team members to ensure seamless service.
- Built rapport with guests, contributing to repeat business.
Skills
Customer Service Excellence
PCOS & Cash Handling
Order Fulfillment & Personal Shopping
Appointment Scheduling
Multi-Line Phone Systems
Conflict Resolution
Dependability & Punctuality
Scheduling & Data Entry
Patient Check-In
Insurance Verification
Timeline
Customer Service Associate
Wawa
05.2026 - CurrentRead More
Patient Access Coordinator/Medical Receptionist
Shady Grove Fertility
06.2021 - 06.2022Read More
Personal Shopper/Delivery Driver (Part-Time)
Instacart
04.2020 - 06.2023Read More
Server (Part-Time)
TGI Fridays
05.2009 - 09.2013Read More