Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carletta Garrett

Charlotte,NC

Summary

Results-driven Customer Service Specialist with 13 years of experience in project management, data analysis, and quality assurance. Adept at enhancing customer satisfaction and retention through effective process improvement and conflict resolution. Demonstrates expertise in managing high-volume data entry with meticulous attention to detail and a focus on driving innovations in customer relationship management.

Overview

5
5
years of professional experience

Work History

Operations Manager

Shake Shack
Charlotte
03.2023 - 08.2024
  • Revolutionized kitchen processes, enhancing efficiency, food quality, and safety
  • Pioneered waste management techniques resulting in a 25% decrease in waste
  • Designed and implemented staff development initiatives that enhanced team performance and productivity.

Administrative Assistant (Hybrid)

Palmer's Notary Services
06.2021 - 02.2023
  • Managed notary schedules, processed legal documents, and maintained meticulous records
  • Implemented a digital filing system, reducing document retrieval time by 35%
  • Streamlined administrative processes, enhancing office efficiency.
  • Offered prompt and accurate information to customers, enhancing their understanding of the company's products and services.

Data Entry Clerk

Amazon (Remote)
Charlotte
01.2020 - 05.2021
  • Implemented new quality control measures, ensuring accuracy and consistency in data entry
  • Implemented a system for managing large datasets, detecting and rectifying discrepancies promptly
  • Developed and executed a new method for data categorization, enhancing searchability and retrieval speed.

Education

High School Diploma -

Harding University
Charlotte, NC
06.2011

Skills

  • Project Management
  • Data Analysis
  • Quality Assurance
  • Customer Relationship Management (CRM)
  • Process Improvement
  • Conflict Resolution
  • Organizational Skills
  • Microsoft Office
  • Six Sigma Certification

Timeline

Operations Manager

Shake Shack
03.2023 - 08.2024

Administrative Assistant (Hybrid)

Palmer's Notary Services
06.2021 - 02.2023

Data Entry Clerk

Amazon (Remote)
01.2020 - 05.2021

High School Diploma -

Harding University
Carletta Garrett