Carlette James
Portland,Oregon
Summary
Compassionate Early Childhood Educator experienced in creating nurturing classroom environments for preschool-aged children. Enhanced student engagement through effective curriculum development and strong relationships with families. Dedicated Shelter Staff Member who improved shelter operations and community engagement by managing daily activities, coordinating volunteers, and ensuring compliance with health procedures.
Overview
1
1
Certification
12
12
years of professional experience
Work History
On-Call Shelter Staff
Do Good Multnomah
Portland, Oregon
08.2021 - Current
- Provided on-call assistance to address resident needs in a community shelter, enhancing overall support.
- Facilitated intake and coordinated resources to ensure safe, welcoming environment for residents.
- Monitored common areas and maintained safety during overnight shelter shifts.
- Maintained hygienic sleeping areas, restrooms, and shared spaces to ensure resident comfort and uphold shelter standards.
- De-escalated guest conflicts using calm communication and trauma-informed support.
- Distributed meals, supplies, and hygiene items to shelter residents.
- Provided emotional support through active listening techniques while maintaining confidentiality of sensitive information shared by clients.
Teacher
Albina Head Start
Portland, Oregon
10.2018 - Current
- Developed lesson plans aligned with the Head Start Early Learning Outcomes Framework to enhance educational outcomes for preschool children.
- Facilitated social-emotional growth through guided play and structured learning with positive reinforcement.
- Supported daily classroom activities for children ages 3-5 using culturally responsive, developmentally appropriate practices.
- Supported preschool children with classroom routines and positive behavior guidance
- Maintained regular communication with families through updates on children's progress and scheduled parent-teacher conferences.
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
- Followed licensing regulations and safety procedures to maintain a compliant classroom environment.
Reservations Agent
Radisson Hotel
Portland, Oregon
01.2016 - 06.2018
- Managed reservation systems, facilitating effective communication with front desk and housekeeping teams to ensure smooth operations.
- Processed reservations via phone and email, ensuring accuracy of booking and payment information for seamless guest experiences.
- Assisted guests with special requests and changes, coordinating travel arrangements to enhance overall satisfaction.
- Delivered exceptional customer service and upheld hotel brand standards.
Front Desk Agent
Radisson Hotel
Portland, Oregon
10.2014 - 01.2016
- Welcomed guests and processed check-ins and check-outs, ensuring smooth arrivals and departures.
- Resolved guest concerns promptly to ensure a high-quality guest experience.
- Managed multi-line phone systems, delivering accurate information on hotel services to enhance guest satisfaction.
- Maintained detailed records and reports with accuracy and confidentiality, supporting efficient operations.
Education
CDA -
Portland Community College
Portland, Oregon09-2026
Skills
- Shelter Support & Crisis Response
- Child support experience
- Conflict resolution
- Effective communication
- Communication & Professionalism
- Team Collaboration
- Teamwork and collaboration
- Multitasking & Time Management
- Task prioritization
- First aid certification
- Homelessness awareness
- Curriculum planning
- Lesson Planning
- Classroom Management
- Child Development Assessment
- Parent engagement
- Self motivation
- Teamwork and collaboration
Certification
Child Development Associate (CDA) Completed, CPR & First Aid Certified Current, Oregon Food Handlers Card Current
Timeline
On-Call Shelter Staff
Do Good Multnomah
08.2021 - Current
Teacher
Albina Head Start
10.2018 - Current
Reservations Agent
Radisson Hotel
01.2016 - 06.2018
Front Desk Agent
Radisson Hotel
10.2014 - 01.2016
CDA -
Portland Community College