Summary
Overview
Work History
Education
Skills
Timeline
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CARLETTE STEVENSON

DALLAS ,TX

Summary

Results-driven document management professional with proven expertise in sensitive data protection, developed through experience at State Farm and other industry leaders. Achieved a high data entry accuracy rate while enhancing customer satisfaction with innovative Microsoft Office solutions. Strong technical and interpersonal skills foster efficiency and confidentiality in all aspects of document processing. Aiming to leverage these competencies to further improve operational performance.

Overview

10
10
years of professional experience

Work History

Title Document Processing Clerk

State Farm
Richardson , TX
07.2022 - Current
  • Utilized fax machines, copiers and scanners to upload and send documents.
  • Monitored quality control standards to ensure accuracy of documents.
  • Processed incoming and outgoing documents according to established procedures.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.

Data Entry Clerk

Mr. Cooper Mortgage
Lewisville , TX
03.2020 - 09.2021
  • Entered data into spreadsheets, documents and databases with high accuracy rate.
  • Maintained confidentiality of sensitive information.
  • Followed up on pending tasks until completion.
  • Loaded mail into cart to prepare for interdepartmental delivery route.
  • Maintained accurate records of incoming and outgoing mail.
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.

Mail Clerk/Computer Data Entry Operator

Pitney Bowes
Grapevine, TX
05.2019 - 03.2020
  • Operated mail processing equipment and manually sorted mail.
  • Sorted and distributed incoming mail according to predetermined routing procedures.
  • Operated automated equipment such as sorting machines, postage meters, fax machines and copiers.
  • Scanned documents into appropriate databases for storage purposes.
  • Followed up on pending tasks until completion.

Data Entry Clerk/Payment Processor

Citibank
Irving , TX
12.2018 - 05.2019
  • Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
  • Posted and verified entries to logs, spreadsheets or reports to update department records and accounting systems.
  • Received and recorded cash, checks and transfers.
  • Entered data into spreadsheets, documents and databases with high accuracy rate.
  • Operated various office equipment such as scanners, printers. when required.

Mail Processing Clerk

Broadridge Financial Services
Coppell, TX
01.2015 - 01.2018
  • Routed all classes of mail in sequence of delivery along established route.
  • Sorted and distributed incoming mail to appropriate departments and personnel.
  • Received, sorted and organized incoming letters and packages.
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
  • Sorted and distributed incoming mail.
  • Weighed parcels, calculating costs based on type, total weight and final destination.
  • Improved customer satisfaction by planning more effective routes and updating service standards.

Education

High School Diploma -

Delgado Community College
New Orleans, LA
05-1999

Skills

  • Document storage
  • Microsoft Office Applications Knowledge
  • Filing systems
  • File conversion
  • Sensitive Data Protection
  • Adherence to deadlines

Timeline

Title Document Processing Clerk

State Farm
07.2022 - Current

Data Entry Clerk

Mr. Cooper Mortgage
03.2020 - 09.2021

Mail Clerk/Computer Data Entry Operator

Pitney Bowes
05.2019 - 03.2020

Data Entry Clerk/Payment Processor

Citibank
12.2018 - 05.2019

Mail Processing Clerk

Broadridge Financial Services
01.2015 - 01.2018

High School Diploma -

Delgado Community College

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CARLETTE STEVENSON