CARLEY DOTY-DUTCHER
Madison,WI
Summary
Experienced customer service professional with seven years of supervisory or management roles in high-volume environments. Strong focus on customer satisfaction, inventory management, delegation, and training of new staff. ServSafe WI Food Manager with over 15 years of food handling experience. Community-minded, with a genuine love for working with people.
Overview
21
21
years of professional experience
Work History
Financial Specialist
University of Wisconsin Credit Union
Verona, WI
01.2023 - 08.2025
- Provided exceptional customer service as primary representative for members coming into credit union.
- Assisted members with loans, deposits, and banking inquiries efficiently.
- Supervised tellers and newer Financial Specialists to ensure operational excellence.
- Managed vault operations, demonstrating strong attention to detail and cash handling expertise.
Assistant Department Manager : Deli, Juice Production, Cheese, and Bakery
Willy Street Co-Op West
Middleton, WI
01.2022 - 01.2023
- Oversaw department operations, focusing on profitability, margin, labor goals, and inventory control.
- Supervised daily operations and ensured compliance with co-op policies.
- Trained and mentored staff on customer service and product knowledge.
- Coordinated team schedules to optimize workflow and coverage.
- Managed daily operations, including schedules, workflows, and time-management tools.
- Developed training standards while supervising and coaching team members for optimal performance.
- Promoted excellent customer service as a foundational aspect of departmental culture.
Juice Bar Coordinator
Willy Street Co-Op West
Middleton, WI
04.2021 - 01.2022
- Maintains a consistent knowledge of inventory levels, how product moves in the Juice Bar/Bakery, and good relationships with vendors.
- Monitors product loss and prepare/organize for quarterly inventories.
- Train new hires and monitor staff to ensure employees are following best practices.
- Maintain a clean and positive work environment while always focusing on the customer experience.
Manager On Duty Substitute
Willy Street Coop
Middleton, WI
08.2020 - 04.2021
- Ensure the smooth functioning of each departments’ everyday operations, take initiative and assist whenever help is needed, and maintain a welcoming environment for customers.
- Facilitated communication between departments.
- Trained staff on customer service techniques and operational procedures.
- Coordinated staff schedules to optimize coverage during peak hours.
Deli Supervisor
Willy Street Co-Op West
Middleton, WI
06.2018 - 04.2021
- Responsible for keeping the day to day operations running smoothly and efficiently while maintaining a positive work environment for staff and delegating tasks.
- Training new hires and holding myself and co-workers accountable for following food handling and safety practices while keeping an eye towards customer service and making sure customers always leave the deli satisfied.
Deli/Juice Bar Clerk
Willy Street Co-op West
Middleton, WI
08.2016 - 06.2018
- Worked in both deli and juice bar with responsibilities including food preparation, juice production, cleaning and organizing, and helping create a positive customer experience
Shift Supervisor
Starbucks
Madison, WI
05.2011 - 09.2017
- Opening shift manager.
- Handled the safe and deposits.
- Placed orders for product and handled inventory management.
- Helped build a warm, friendly environment for customers.
- Trained co-workers and continued to mentor them throughout their employment.
- Focused on quick, friendly customer service with an attention to detail.
Retail Co-worker
Kwik Trip
Sauk City, WI
07.2008 - 05.2011
- Food preparation.
- Unloaded shipments and put away large orders.
- Stocked product.
- Executed cash transactions quickly and accurately.
- Excellent customer service.
- Checked in vendors.
- Suggestively sold product.
- Deep cleaned and regularly cleaned the entire store.
Co-Worker
McDonalds
Sauk City, WI
09.2004 - 07.2008
- Greeted all customers.
- Executed cash transactions quickly and accurately.
- Food preparation.
- Cleaning and stocking tasks.
Education
Liberal Arts Transfer -
Madison College
Madison, WI01.2016
High School -
Sauk Prairie High School
Sauk Prairie05-2006
Skills
- Supervisory and management experience
- Diligent and meticulous
- POS and cash handling experience
- Inventory management
- Excellent customer service
- Adaptability
- Positive attitude and outlook
- Collaborative experience in small teams
- Buying experience
- Prioritizes cleanliness and organization
- Community focused
Timeline
Financial Specialist
University of Wisconsin Credit Union
01.2023 - 08.2025
Assistant Department Manager : Deli, Juice Production, Cheese, and Bakery
Willy Street Co-Op West
01.2022 - 01.2023
Juice Bar Coordinator
Willy Street Co-Op West
04.2021 - 01.2022
Manager On Duty Substitute
Willy Street Coop
08.2020 - 04.2021
Deli Supervisor
Willy Street Co-Op West
06.2018 - 04.2021
Deli/Juice Bar Clerk
Willy Street Co-op West
08.2016 - 06.2018
Shift Supervisor
Starbucks
05.2011 - 09.2017
Retail Co-worker
Kwik Trip
07.2008 - 05.2011
Co-Worker
McDonalds
09.2004 - 07.2008
Liberal Arts Transfer -
Madison College
High School -
Sauk Prairie High School