Carley Hoke
Wadestown,WV
Summary
Accomplished Clinical Associate at Ruby Memorial Hospital, adept in vital signs monitoring and providing patient-focused care, significantly enhanced patient satisfaction. Mentored new staff, ensuring adherence to HIPAA regulations. Demonstrated compassionate service, excelling in patient care and team training, with a commitment to professional development and safety standards.
Overview
5
5
years of professional experience
Work History
Clinical Associate
Ruby Memorial Hospital
2022.08 - Current
- Ensured compliance with industry standards and regulations by meticulously adhering to established protocols for infection control, safety measures, and confidentiality guidelines.
- Increased patient satisfaction scores through empathetic listening and compassionate bedside manner during consultations.
- Served as a mentor for new Clinical Associates joining the team – providing guidance on departmental policies/procedures and sharing clinical expertise.
- Provided high-quality patient care by maintaining up-to-date knowledge on clinical best practices through continuous professional development.
Clinical Associate
Ruby Memorial Hospital
2021.09 - 2022.07
- Ensured compliance with industry standards and regulations by meticulously adhering to established protocols for infection control, safety measures, and confidentiality guidelines.
- Increased patient satisfaction scores through empathetic listening and compassionate bedside manner during consultations.
- Served as a mentor for new Clinical Associates joining the team – providing guidance on departmental policies/procedures and sharing clinical expertise.
- Provided high-quality patient care by maintaining up-to-date knowledge on clinical best practices through continuous professional development.
Nutrition Care Assistant
Ruby Memorial Hospital
2021.02 - 2021.09
- Improved patient satisfaction by efficiently addressing dietary concerns and making necessary adjustments.
- Provided exceptional customer service while preparing and delivering meals to patients'' rooms, fostering a positive dining experience.
- Maintained food and sanitation standards to prevent food-borne illness and promote health.
Crew Member Trainer
McDonald's
2020.01 - 2021.02
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Set positive example for team members by providing high-quality, efficient service.
- Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
Education
Diploma -
Clay Battelle High School
Blacksville05.2021
Skills
- BLS Certification
- Vital signs monitoring
- HIPAA Regulations
- Patient confidentiality
- Patient-focused care
- Compassionate
Timeline
Clinical Associate
Ruby Memorial Hospital
2022.08 - Current
Clinical Associate
Ruby Memorial Hospital
2021.09 - 2022.07
Nutrition Care Assistant
Ruby Memorial Hospital
2021.02 - 2021.09
Crew Member Trainer
McDonald's
2020.01 - 2021.02
Diploma -
Clay Battelle High School
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