Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carley Kubiak

Bullhead City,AZ

Summary

Reliable and professional with experience in reception , concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments. Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Overview

1
1
year of professional experience

Work History

Hotel Front Desk Clerk

Topock 66 marina
Topock, AZ
03.2024 - Current
  • Assisted guests with check-in and check-out procedures as needed.
  • Coordinated with housekeeping staff regarding occupancy status of rooms.
  • Processed payments from customers for room charges and incidentals.
  • Ensured that all guest requests were met promptly, courteously and efficiently.
  • Provided information about the hotel's amenities, services and surrounding areas to guests.
  • Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
  • Maintained daily records of room availability and rates.
  • Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.

Retail Worker

Topock 66 marina
Topock, AZ
05.2023 - Current
  • Maintained an organized store environment by restocking shelves and organizing displays.
  • Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
  • Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
  • Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.

Retail Cashier

Ross Dress for Less
Bullhead City, AZ
11.2023 - 01.2024
  • I worked at Ross Dress for Less during the Christmas season to make extra money while working my main job at Topock 66. I was a retail cashier.
  • I previously worked at Ross during November 2023-2024 as seasonal as well but left due to high school sports at that time.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Recognized by management for providing exceptional customer service.

Education

River Valley High School
Mohave Valley, AZ
05-2023

Skills

  • Greeting guests
  • Supply Stocking
  • Guest Relations
  • Reservations
  • Customer Service
  • Office Organization
  • Organizational Skills
  • Problem-solving abilities
  • Self Motivation
  • Reliability

Timeline

Hotel Front Desk Clerk

Topock 66 marina
03.2024 - Current

Retail Cashier

Ross Dress for Less
11.2023 - 01.2024

Retail Worker

Topock 66 marina
05.2023 - Current

River Valley High School

Similar Profiles

CREATE PROFILE
Carley Kubiak