Carley Maleri
Tampa,FL
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Retention Supervisor
GEICO, Government Employees Insurance
01.2021 - Current
- Utilized knowledge of customer experience to create specialized plans for customer retention, acting as leader in change for the department.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
United Way Campaign Manager
GEICO, Government Employees Insurance
09.2021 - 12.2021
- Defined and integrated roles, responsibilities and processes for business team and data management organization.
- Planned and executed large scale events with GEICO and United Way partners throughout the campaign.
- Worked with marketing teams to create effective materials to promote the campaign.
- Worked with senior management to define project scope and direction, creating inter-departmental frameworks to drive successful project execution.
- Named 2021 Large Business Employee Coordinator of the year by United Way of Central Florida.
Customer Service Supervisor
GEICO, Government Employees Insurance
07.2019 - 10.2020
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Resolved account issues to build rapport and relationships with clients.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
Management Development Program
GEICO, Government Employees Insurance
07.2019 - 10.2020
- Displayed high-level sales, negotiation and proposal preparation skills.
- Built cohesive teams and devised clear, actionable plans to meet program goals.
- Collaborated with customer service teams to streamline processes and improve profit margins.
- Mentored several agents in achievement of program development and delivery objectives.
Business Leadership Intern
GEICO, Government Employees Insurance
05.2018 - 08.2018
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Established and maintained long-range plans for quality assurance.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Bachelor of Science - Marketing
The University of Tampa
Tampa, FL05.2019
Skills
- Data Analysis
- Employee Orientation
- Training Development and Execution
- Coordinate Events
Timeline
United Way Campaign Manager
GEICO, Government Employees Insurance
09.2021 - 12.2021
Retention Supervisor
GEICO, Government Employees Insurance
01.2021 - Current
Customer Service Supervisor
GEICO, Government Employees Insurance
07.2019 - 10.2020
Management Development Program
GEICO, Government Employees Insurance
07.2019 - 10.2020
Business Leadership Intern
GEICO, Government Employees Insurance
05.2018 - 08.2018
Bachelor of Science - Marketing
The University of Tampa
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