Malisa Adams
Atlanta,GA
Summary
Friendly Customer Retention Specialist succeeds in identifying customer needs and utilizing inbound and outbound retention strategies. Professional telephone demeanor with sound knowledge of sales retention. Uses problem resolution and de-escalation techniques effectively.
Overview
9
9
years of professional experience
Work History
Retention Supervisor
Xfinity Comcast
01.2021 - Current
- Built constructive customer relationships to improve loyalty and recommendations.
- Identified changing customer needs and adapted service strategies to meet them.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
Sales Representative
PPG INDUSTRIES, INC
06.2019 - 10.2022
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Fostered vital customer relationships to generate sales.
Sales Lead Keyholder
Home Depot
01.2015 - 07.2019
- Completed store opening and closing procedures.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained and mentored new employees.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Georgia State University
Atlanta, GA05.2021
Skills
- Data Analysis
- Solution Development
- Membership Retention
- Staff Retention
Timeline
Retention Supervisor
Xfinity Comcast
01.2021 - Current
Sales Representative
PPG INDUSTRIES, INC
06.2019 - 10.2022
Sales Lead Keyholder
Home Depot
01.2015 - 07.2019
Georgia State University
Similar Profiles
Natasha GainesNatasha Gaines
Retention Specialist at Xfinity ComcastRetention Specialist at Xfinity Comcast
Joshua ShekhbahaeiJoshua Shekhbahaei
Sales at Xfinity ComcastSales at Xfinity Comcast
Daniel RubinchikDaniel Rubinchik
Cable Technician at Xfinity ComcastCable Technician at Xfinity Comcast
Joyce SmithJoyce Smith
Telecommunications Professional at Xfinity ComcastTelecommunications Professional at Xfinity Comcast
Raymond ConwayRaymond Conway
Member Services Specialist at Vystar Credit UnionMember Services Specialist at Vystar Credit Union