Carley McGlinn
Lafayette,CO
Summary
Client-focused Medical Technology Sales Representative with over 2 years of providing solutions to practitioners. Previously worked in the healthcare industry. Knowledge of biologic injectables from work in rheumatology department. Consistently meets and exceeds sales goals.
Overview
8
8
years of professional experience
Work History
Customer Value Representative
PatientNow
12.2022 - Current
- Promoted to a foundational member of the inside sales team. Assisted in driving its inception and strategic implementation. Instrumental in achieving 99% of goal within the first year of operation.
- Developed and maintained positive customer relations with 3200 accounts.
- Worked closely with our Customer Success team to restore customer confidence and prevent loss of business.
- Nurtured long-term customer relationships through regular check-ins, and informed clients of relevant updates and promotions. Consistently making 50+ touch points daily with existing customers.
- Maintained up-to-date knowledge of available products to best serve customers.
- Collaborated with sales development representatives, marketing, and management teams to generate leads and close sales.
- Streamlined sales process efficiency by maintaining accurate records of client interactions in SalesForce and Outreach, ensuring timely follow-up.
Sales Development Representative
PatientNow
12.2021 - 12.2022
- Built and managed accurate sales pipeline to maintain high volume of activity. Regularly made 50 outbound calls per day.
- Boosted overall sales revenue by identifying upselling opportunities within existing accounts and suggesting additional products or services of value.
- Generate and qualify leads in the industry through online research and daily cold-calling.
Medical Assistant
Boulder Medical Center
10.2020 - 12.2021
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Obtained client's medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing, and scanning documents.
- Taught patients and their families how to safely inject biologic medication as ordered by providers.
- Processed insurance claims for injectable and intravenous medication.
Laboratory Phlebotomist
Biolife Plasma Services
06.2020 - 10.2020
- Demonstrated flexibility in adapting to varying patient needs, including accommodating special requests or working with individuals who have severe needle anxiety or unique medical conditions.
- Enhanced laboratory efficiency by accurately labeling and organizing specimens for timely processing.
Student Athlete
Clemson University
09.2016 - 05.2020
- Runner for Clemson University Women’s Cross Country and Track and Field team.
- Developed time management skills by balancing academic responsibilities with rigorous athletic commitments.
- Cultivated strong relationships with fellow students, faculty members, coaches, administrators, alumni, and community stakeholders.
Data Analyst Intern
The Smithsonian Institution
06.2018 - 07.2018
- Researched productively on a team as an undergraduate data analyst to measure, catalog, and photograph Teleost fish in the Ichthyology collections at The Smithsonian Institute.
- Collaborated in research and writing for three total semesters at Clemson University. Published work in the Journal of Ecology.
- Learned to analyze data with programming software, R.
Education
Bachelor of Science - Biological Sciences
Clemson University
Clemson, SC05.2020
Skills
- Customer Service
- Product Knowledge
- Cheerful and energetic
- Client Relationship Management
- Attention to Detail
- Adept multi-tasker
- Territory Management
Timeline
Customer Value Representative
PatientNow
12.2022 - Current
Sales Development Representative
PatientNow
12.2021 - 12.2022
Medical Assistant
Boulder Medical Center
10.2020 - 12.2021
Laboratory Phlebotomist
Biolife Plasma Services
06.2020 - 10.2020
Data Analyst Intern
The Smithsonian Institution
06.2018 - 07.2018
Student Athlete
Clemson University
09.2016 - 05.2020
Bachelor of Science - Biological Sciences
Clemson University
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