Carley Oberlander
Crawford County Sheriff's Office
9
years of professional experience
An emergency response professional with extensive experience in coordinating law enforcement and medical services. Expertise in active listening, critical thinking, and CAD software utilization to enhance response efforts and train new dispatchers for optimal performance.
Work History
911 Dispatcher
8 Years 2 Months- Coordinated with law enforcement, fire, and medical services to ensure timely assistance to callers.
- Managed emergency calls, prioritizing response efforts based on urgency and available resources.
- Utilized CAD software to log incidents accurately and maintain real-time communication with field units.
- Trained new dispatchers on protocols, systems, and effective communication techniques for optimal performance when needed and appropriate.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Answered phone calls and directed the callers to correct personnel to answer questions
- Entered warrants from courts into LEADS/ CAD system
- Led crisis management initiatives during high-volume incident responses, maintaining composure under pressure.
Case Manager
1 Year 1 Month- Facilitated individual and group therapy sessions to promote emotional well-being and coping strategies.
- Monitored client progress, adjusting treatment plans based on feedback and behavioral observations.
- Coordinated client assessments and developed personalized care plans to address mental health needs.
- Advocated for client resources, connecting individuals with community services to enhance support networks.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Front Desk Receptionist
1 Year 1 Month- Managed front desk operations, ensuring a welcoming environment for clients and visitors.
- Scheduled and coordinated appointments, optimizing therapist availability and client access.
- Processed client intake forms, maintaining confidentiality and compliance with privacy regulations.
- Assisted in billing procedures, verifying insurance information and processing payments accurately.
- Maintained office supplies inventory, ensuring adequate resources for daily operations and client needs.
- Scheduled, coordinated and confirmed appointments and meetings.
- Implemented organizational improvements, streamlining check-in processes for increased productivity.
Education
No Degree - Family Studies
Associate of Arts - General Arts
High School Diploma
Skills
Stress management
Decision-making
Computer skills (including CAD systems)
Emergency response coordination
Critical thinking
Active listening
Timeline
911 Dispatcher
Crawford County Sheriff's Office
06.2018 - CurrentRead More
Case Manager
Family Life Counseling and Psychiatric Services
05.2017 - 06.2018Read More
Front Desk Receptionist
Family Life Counseling and Psychiatric Services
05.2017 - 06.2018Read More
Bowling Green State University
No Degree from Family Studies
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Owens Community College
Associate of Arts from General Arts
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Woodmore High School
High School Diploma
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