Shanna Mitchell
Rush Springs
Summary
Dedicated 911 Dispatcher with a strong focus on teamwork and collaboration. Expertise in managing high-stress situations while providing empathetic support to callers and coordinating responses with law enforcement to enhance public safety.
Overview
13
13
years of professional experience
Work History
911 Dispatcher
Mustang Police Department
Mustang, OK
08.2021 - Current
- Managed emergency calls, prioritizing responses based on urgency and nature of incidents.
- Operated radio communications, coordinating with police units for effective incident response.
- Documented critical information accurately in real-time during emergency situations.
- Provided support to callers, delivering calm reassurance while gathering essential details.
- Conducted training sessions for new dispatchers on protocols and procedures for efficient operations.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
911 Dispatcher
City Of Lawton
Lawton, OK
10.2020 - 08.2021
- Developed and refined operational procedures to enhance response times and service quality.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Answered calls from the automatic routing system and took basic information from callers.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
Paraprofessional Substitute
Rush Springs Public School
Rush Springs, OK
08.2014 - 10.2020
- Managed student behavior effectively, fostering a positive learning environment.
- Collaborated with teachers to assess student progress and implement appropriate interventions.
- Supported classroom instruction by assisting teachers with lesson plans and student engagement.
- Adapted educational materials to meet diverse student needs and learning styles.
- Supervised students during activities, ensuring safety and adherence to school policies.
- Provided individualized support for students with special needs, promoting inclusivity in classrooms.
- Increased student engagement by incorporating hands-on activities and group projects into daily lessons.
- Participated in professional development opportunities, staying current on best practices in education and paraprofessional support services.
- Supervised students during field trips, ensuring safety while enhancing educational experiences outside the classroom.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
911 Dispatcher
Stephens County Sheriff's Office
Duncan, OK
01.2014 - 06.2014
- Developed and refined operational procedures to enhance response times and service quality.
- Oversaw daily dispatch operations, ensuring adherence to department policies and procedural guidelines.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Read system maps and caller information, and documented details in system.
911 Dispatcher
Jefferson County Sheriff's Office
Waurika, OK
06.2013 - 01.2014
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Oversaw daily dispatch operations, ensuring adherence to department policies and procedural guidelines.
- Developed and refined operational procedures to enhance response times and service quality.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Followed established protocols for professional handling of emergency situations.
Education
Bachelor of Science - Social And Criminal Justice
University of Arizona Global Campus
Chandler, AZ12-2025
No Degree -
Oklahoma State University Oklahoma City
Oklahoma CityNo Degree -
Oklahoma City Community College
Oklahoma City, OKNo Degree -
Southwestern Oklahoma State University
Weatherford, OKHigh School Diploma -
Rush Springs High School
Rush Springs Oklahoma05-2011
Skills
- Emergency response
- Emergency procedures
- Crisis response
- Safety awareness
- Call handling
- Stress management
- Typing proficiency
- Information recall
- Typing speed
- Map navigation
- Emergency response
- Works Well Under Pressure
- Stress tolerance
- Collaboration skills
- Active listening
- Routing knowledge
- CPR and first aid
Timeline
911 Dispatcher
Mustang Police Department
08.2021 - Current
911 Dispatcher
City Of Lawton
10.2020 - 08.2021
Paraprofessional Substitute
Rush Springs Public School
08.2014 - 10.2020
911 Dispatcher
Stephens County Sheriff's Office
01.2014 - 06.2014
911 Dispatcher
Jefferson County Sheriff's Office
06.2013 - 01.2014
Bachelor of Science - Social And Criminal Justice
University of Arizona Global Campus
No Degree -
Oklahoma State University Oklahoma City
No Degree -
Oklahoma City Community College
No Degree -
Southwestern Oklahoma State University
High School Diploma -
Rush Springs High School