Brandy Rottinghaus
Olathe,KS
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Energetic and composed individual with excellent multitasking abilities and calm demeanor under pressure. Familiar with emergency response protocols and adept at operating complex communication systems. Committed to facilitating prompt and accurate dispatching to ensure community safety.
Overview
20
20
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Johnson County ECC
01.2024 - Current
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Answered calls from automatic routing system and took basic information from callers.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Followed established protocols for professional handling of emergency situations.
Hair Stylist
Self Employed
03.2005 - Current
- Developed relationships with new clients through referrals from existing customers.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Demonstrated knowledge of health and safety regulations in the workplace.
- Organized scheduling of appointments throughout the day.
- Pursued continuing education and training to stay up to date with new trends and techniques.
Paramedic
OCEMS
09.2014 - 06.2015
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Selected hair colors, products and services based on customer preference and individually designed hair care plan.
- Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
Paramedic
Edwardsille Fire Department
03.2014 - 09.2014
- Administered oxygen therapy, intravenous fluids or medications as prescribed by physician protocols.
- Transported patients from accident scenes or hospital settings to medical facilities in a safe manner.
- Evaluated patient response to treatments administered during transport to ensure optimal outcomes.
- Recorded detailed notes about patient condition before arrival at hospital facility for documentation purposes.
- Participated in drills related to disaster preparedness scenarios that included triage assessments.
- Ensured compliance with established policies related to infection control procedures.
- Provided emotional support for family members of critically ill or injured patients.
- Assessed emergency situations and prioritized medical care for patients.
- Demonstrated dedication to providing quality care through continued training and education.
- Remained level-headed and proactive during emergency situations.
Education
Associate of Applied Science - Paramedic
Johnson County Community College
Overland Park, KS12.2013
Cosmetology Degree - Cosmetology
College of Hair Design
10.2001
Skills
- Schedule Management
- Relationship Building and Management
- Business Management
- Customer Consulting
- Outstanding Customer Service
- Endurance
- Patient Assessments
- Patient Support and Assistance
- Emergency Response
- Medication Administration
- Reporting and Documentation
- Patient Management
- Direct Patient Care
- Field Patient Assessments
- Treatment Planning
- Safety Protocols
- Critical Decision-Making Skills
- Patient Examination
- Works Well Under Pressure
- Active listening
- Computer-aided dispatching
- EMS dispatch
- Emergency medical instruction
- Multitasking and prioritization
- Computer-based dispatch systems
- Dependable and responsible
- CPR and first aid
- Emergency medical dispatch (EMD)
- Emergency medical dispatcher certification
Contact
Olathe, KS 66061
Education and Training
other,Overland Park, KS,other,Overland Park, KS
Certification
EMD certification
CPR
Timeline
911 Dispatcher
Johnson County ECC
01.2024 - Current
Paramedic
OCEMS
09.2014 - 06.2015
Paramedic
Edwardsille Fire Department
03.2014 - 09.2014
Hair Stylist
Self Employed
03.2005 - Current
Cosmetology Degree - Cosmetology
College of Hair Design
EMD certification
CPR
Associate of Applied Science - Paramedic
Johnson County Community College
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