Sarah Sheffer
Palmetto
Summary
Offering excellent problem-solving abilities and calm demeanor in high-stress situations, eager to learn and develop in emergency response environment. Brings ability to quickly adapt to new technologies and procedures, ensuring efficient and accurate dispatching. Ready to use and develop strong communication and multitasking skills in any role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
911 Operator / Dispatcher
Manatee County ECC
01.2024 - Current
- Handled sensitive situations with tact and discretion, maintaining confidentiality as required by law and departmental policies.
- Provided life-saving assistance through timely delivery of pre-arrival instructions to callers in medical emergencies.
- Enhanced communication between first responders and the public by providing clear, concise information during high-stress situations.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Maintained a calm, professional demeanor in high-stress situations, providing reassurance to callers while efficiently addressing their needs.
Radiology Scheduler
SimonMed Imaging / Choice Diagnostic Imaging
03.2022 - 10.2023
- Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Provided excellent customer service to patients, answering inquiries about radiology procedures and billing processes promptly and accurately.
- Worked closely with referring physicians'' offices to coordinate timely referrals for diagnostic imaging services, expediting patient care when necessary.
- Facilitated same-day appointments whenever possible by constantly monitoring available time slots and communicating with clinical staff regarding urgent cases.
Retail Assistant Manager
Lane Bryant
01.2021 - 11.2021
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
- Enhanced customer satisfaction by effectively resolving escalated issues and providing exceptional service.
Cashier
Winn Dixie Supermarket
10.2020 - 12.2020
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
Fashion Stylist
Lane Bryant Outlet
09.2019 - 06.2020
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations based on their individual needs and preferences.
- Increased sales revenue by effectively upselling styling services, accessories, and additional wardrobe pieces.
- Improved client confidence through transformative makeovers that considered body shape analysis techniques as well as color theory principles.
Sales Associate
Bath & Body Works
06.2019 - 09.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Palmetto High School
Palmetto, FL05-2019
Skills
- Stress tolerance
- Prioritizing situations
- Information gathering
- Clear communication
Certification
- 911 Public Safety Telecommunicator State Certification
- CPR Certification
Timeline
911 Operator / Dispatcher
Manatee County ECC
01.2024 - Current
Radiology Scheduler
SimonMed Imaging / Choice Diagnostic Imaging
03.2022 - 10.2023
Retail Assistant Manager
Lane Bryant
01.2021 - 11.2021
Cashier
Winn Dixie Supermarket
10.2020 - 12.2020
Fashion Stylist
Lane Bryant Outlet
09.2019 - 06.2020
Sales Associate
Bath & Body Works
06.2019 - 09.2019
- 911 Public Safety Telecommunicator State Certification
- CPR Certification
High School Diploma -
Palmetto High School
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